Customer Support Executive [Email & Phone Communication | SAP/Excel | Tampines] - SM09

THE SUPREME HR ADVISORY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading HR advisory firm in Singapore is seeking a Customer Service Executive to enhance customer satisfaction through quality support, manage sales orders, and facilitate effective communication. Candidates should possess at least a Diploma and 2-3 years of relevant experience, particularly with Excel and customer relationship management. This role offers competitive compensation and opportunities for professional growth.

Qualifications

• At least 2-3 years of relevant experience in customer service.
• Experience in handling customer inquiries by emails and phone calls.
• Ability to conduct data reporting and collaboration with internal teams.

Responsibilities

• Provide quality customer service support over e-mail and phone.
• Perform sales order management and stock allocation.
• Conduct regular meetings with customers for effective communication.

Skills

Customer Relationship Management

Excel skills (V-lookup, Pivot tables)

Order processing

Communication skills

Problem-solving skills

Education

Minimum Diploma in any field

Tools

SAP

Job description

Customer Service Executive

Location: Tampines

Working Hours: 830am - 530pm (Mon - Fri)

Salary: $2,800 to $3,500 + OT pay

Responsibilities

• Provide quality customer service support to customers over e-mail and phone.
• Handle customer enquiries efficiently and escalate issues promptly when required.
• Perform sales order management for customers.
• Perform allocation of stocks and arrange delivery for customers’ orders.
• Conduct regular meetings with customers for close communication.
• Perform problem solving to value-added customers.
• Extract and tabulate data for monthly reporting.
• Collaborate with internal teams to ensure timely resolution of customer issues.
• Promote or recommend new products to existing customers.
• Any other ad hoc tasks and projects assigned.

Requirements

• Minimum Diploma in any field.
• At least 2-3 years of relevant experiences on order processing and delivery arrangement, customer relationship management.
• Experience in handling customers’ inquiries and claims by emails and phone calls.
• Possess Excel skills and knowledge such as, V-lookup, Pivot tables, and simple formulae.
• Experience in SAP will have an added advantage

WhatsApp: https://wa.me/6591044149 (Shermaine)

Siah Sze Ming Reg No: R24125414

The Supreme HR Advisory Pte Ltd EA No: 14C7279