Customer Support Executive

StaffAny; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

StaffAny is seeking a customer support representative to enhance customer success by resolving queries and ensuring customer satisfaction. This role requires proficiency in both English and Bahasa Indonesia, alongside strong problem-solving skills. With growth opportunities available, you will work in a dynamic environment while collaborating with multiple departments.

Benefits

Growth opportunities within 12-24 months

Fast-paced growth environment

Qualifications

• Proficient in English and Bahasa Indonesia.
• Strong customer service and communication skills.
• Willingness to work in shifts.

Responsibilities

• Supporting customer queries through various channels.
• Assisting in customer setups and documentation.
• Collaborating with teams to drive customer success.

Skills

Diplomacy

Empathy

Problem-Solving

Customer Service

Communication (English)

Communication (Bahasa Indonesia)

Education

Fresh graduate

Tools

Excel

Job description

You Are

• Highly proficient in writing and speaking in English
• Highly proficient in writing and speaking in Bahasa Indonesia
• Fresh graduates are welcome to apply
• Ability to demonstrate diplomacy, empathy, and problem-solving skills while working through tough customer issues
• Able to work on rotating shifts
• Bonus if you have Excel and technical skills
• Bonus if you have prior experience with customer service/support
• Bonus if you are based in Jakarta or Bali

You Will Find Yourself

• Supporting customer queries, resolving customer escalations, and restoring customers’ success across channels like live chat, email, WhatsApp, calls, and face-to-face interactions
• Assisting in the setup of our customers, which might involve basic Excel skills
• Iterating on external help articles and internal support SOPs
• Driving customer success throughout the entire lifecycle to ensure adoption, growth, and renewal
• Collaborating with multiple departments (sales, product, engineering) to set our customers up for success
• Acting as the voice of our customers (VOC), conveying needs and issues internally
• Documenting customer interactions and success stories for reference

Success Indicators

• Time to first response
• Time to resolution
• CSAT score

The Offer

• Growth opportunities within 12-24 months
• Be part of a fast-paced growth environment, working with a passionate and driven team