Customer Support Executive

EU Automation Pte Ltd; Singapore; Hybrid; SGD 30,000 - 45,000; Full time

Job summary

A leading automation supplier in Singapore is seeking a Customer Support Executive to enhance customer service and retention. Responsibilities include processing orders, managing customer communications, and handling complaints. The ideal candidate has strong communication skills and can multitask effectively. This role offers a hybrid work environment and attractive benefits including medical cover and annual leave.

Benefits

Hybrid Working Policy

Medical cover with AIA

Finish Friday early

Celebration of seasonal and life events

15 days annual leave per year, up to 20 days

Responsibilities

• Check customer PO to ensure all information is correct and process orders accordingly.
• Place orders and make payments to suppliers as needed.
• Send order confirmations and update customers throughout the order process.
• React to problems proactively, maintaining a customer-centric focus.
• Prepare all necessary shipping documents prior to shipping date.
• Update notes in the CRM system for order visibility.

Skills

Excellent oral and written communication skills in English

Teamplayer

Good working knowledge of internal CRM systems

Experience in handling complaints

Ability to multitask, prioritize, and manage time effectively

IT savvy

Ability to handle stressful situations and work under pressure

Job description

About us:

We are a European based company in Singapore and we have grown our Sales team rapidly in recent years.

We supply the Manufacturing Industry with automation equipment to enable the ongoing

production of essential everyday items in Automotive, Aerospace. Food and Beverage, Plastics and Packaging, and Pharmaceutical sectors.

We endeavour to be a valuable partner for our clients, our industry and our people.

The Opportunity:

We are currently looking for a Customer Support Executive.

We strongly believe in a career where you can express yourself and love where you work. We promote an atmosphere where pro activity is key, we look to go the extra mile. We want our customers to return, so we keep them at the center of what we do.

You will be responsible for helping to provide the best service to our customer with the aim of increasing customer retention and inspiring loyalty.

Responsibilities:

• Check customer PO to make sure all information is correct and match our system, process orders accordingly.

• Place an order and make payment to the supplier if needed. Follow up and update customers of any delay or issue with order immediately.

• Send Order Confirmation, update and communicate with customers throughout the order up to and beyond delivery.

• React to problems professionally and proactively, always being customer-centric without losing sight of what is commercially viable for the company.

• Raise Customer and Supplier Credit Notes in the system for any refund, warranty jobs.

• Prepare all necessary shipping documents prior to shipping date.

• Update notes in the company’s CRM system so everyone can see what is happening with any order.

Requirements:

• Excellent oral and written communication skills in English

• Teamplayer

• A good working knowledge of internal CRM systems

• Experience in handling complaints

• Ability to multitask, prioritize, and manage time effectively

• IT savvy

• Able to handle stressful situations and work under pressure

Benefits:

• Hybrid Working Policy

• Medical cover with AIA (AIA Vitality giving you access to perks and White Coat telehealth service including prescription: being delivered the same day)

• Finish Friday early to kickstart your weekend

• Celebration of seasonal and life events

• 15 days annual leave per year, up to 20 days.