Customer Support Executive

EL CONNECT PTE. LTD.; Singapore; Hybrid; SGD 30,000 - 45,000; Full time

Job summary

A leading HR tech solutions provider in Singapore is seeking a Customer Support Executive to enhance user experience on their platform. Responsibilities include responding to inquiries, gathering feedback, and supporting users effectively. This role offers a hybrid work model with opportunities for growth in a supportive team culture.

Benefits

Up to 20 Work-From-Home days annually

Friendly and collaborative team culture

Qualifications

• At least 1 year of experience in customer service or administrative support.
• Strong communication skills (written and verbal).
• Proficient in WhatsApp, email, and web-based platforms.
• High attention to detail, proactive and ability to multitask.
• Comfortable working in a fast-paced environment.

Responsibilities

• Ensure a positive experience for all users on the platform.
• Respond promptly to inquiries via various channels.
• Gather and document user feedback to improve app experience.
• Verify freelancer accounts and certifications.
• Follow up with clients on freelancers' working hours.

Skills

Customer service experience

Strong communication skills

Proficiency in WhatsApp and email

Attention to detail

Multitasking ability

Job description

Customer Support Executive(Full-Time)

Location: Singapore HQ | Department: Operations | Immediate Start

Company Overview
EL Connect is an innovative HR tech solutions provider, transforming how businesses hire temporary, part-time, and full-time workers. Our technology-driven platform bridges the gap between employers and job seekers, streamlining the hiring process and empowering businesses to quickly and efficiently connect with the right talent—far beyond traditional methods.

Job Description

As a Customer Support Executive, you’ll play a crucial role in ensuring a positive experience for all users on our platform — from addressing inquiries to resolving issues and gathering valuable feedback to improve our services.

Key Responsibilities

1. Product Knowledge & Support

* Understand and stay up to date with EL Connect’s Terms of Service and platform features

* Provide accurate, helpful responses to questions about job listings, app features, and platform rules.

2. Freelancer & Client (hirer) Support

* Respond promptly to inquiries via phone call, WhatsApp chats, in-app support tickets, and emails.

* Always deliver service with a positive and empathetic attitude.

* Escalate unresolved or sensitive matters to the management team accordingly.

* Maintain high satisfaction and trust with users through effective communication.

3 Record inquiries and resolutions accurately in internal systems

* Maintain logs of common issues and solutions to improve internal knowledge base.

4. Feedback Collection & Community Engagement

* Gather and document user feedback to help improve app experience.

* Encourage users to leave reviews on social media

5. Administrative

* Verify freelancer accounts and certifications (e.g., Food Safety LOA, WSQ, MC etc) - contact users when re-submission is required.

* Assist with coordination for lucky draw winners for prize collection appointments. (Adhoc)

* Follow up with clients on freelancers working hours.

Job Requirements

* At least 1 year of experience in customer service or administrative support

* Strong communication skills (written and verbal)

* Proficient in WhatsApp, email, and web-based platforms

* High attention to detail, proactive and ability to multitask

* Comfortable working in a fast-paced environment

Why Join Us?

* Be part of a mission-driven platform that empowers freelance and part-time work in Singapore

* EL Connect adopts a hybrid work model, offering eligible employees up to 20 days of Work-From-Home (WFH) annually, based on years of service. This flexible arrangement supports work-life balance while ensuring team collaboration and operational efficiency.

* Opportunities to grow, friendly, supportive, and collaborative team culture

How to Apply:

*To apply, kindly send your updated resume/CV to [e-mail].