Customer Support Executive

ST Engineering Aerospace Systems Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading aerospace company is seeking candidates for a customer support role on a 12-hour shift basis. The position involves handling aircraft spare parts requests, coordinating shipments, and responding to customer enquiries, making it suitable for those with a Higher Nitec or Diploma.

Qualifications

• Higher Nitec or Diploma in any fields.
• Experience in customer support in aviation is good to have.
• No work experience is required.

Responsibilities

• Handle customers' demands for aircraft spares and enquiries.
• Coordinate all shipments to the customer.
• Prepare packing list and update stock bin location in IMS.

Skills

Customer support

Coordination

Education

Higher Nitec/Diploma

Job description

Location: Seletar

Work Hour: 12-hour shift, 8am-8pm OR 8pm-8am

• Handle customers' demands for aircraft spares and enquiries.

• Help program to recover any AOG requirement.

• Follow up on delivery schedule on the exchange or purchase of components.

• Prepare packing list for delivering of units to customer.

• Co-ordination of all shipments to the customer.

• To track all shipped rotables and report accordingly in handover report.

• Respond to all customer enquiries by emails.

• Source and execute PO (buy/exchange/loan) for any aircraft component required by the airline operator who has an AOG during off office hour with the approval from PE/PM.

• Update stock bin location in IMS once item shipped for demand/Replenishment after pre-alert sent.
  Chase vendor for EDD and hasten on the repair works.

• Update AWB/Flight details/CLS for all MBH shipping records.

• Provide quotation to customer for requirements under O&A.

• Following up quotations, purchase orders and customer requests in a timely manner.

• Coordinate and follow up on shipments.

Requirement

· Higher Nitec/Diplomain any fields

· Good to have relevant experience in customer support in aviation related industry

· No work experience required