Customer Support Engineer

KLA; Singapore; On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in semiconductor manufacturing is seeking a Field Service Engineer to troubleshoot and repair complex equipment at customer facilities. The role involves conducting training, preparing service reports, and ensuring minimal system downtime. Candidates should have a Bachelor's degree in engineering and strong interpersonal skills. This position offers competitive benefits and opportunities for travel.

Benefits

Transport Allowance

Overtime Compensation

Qualifications

• Troubleshooting and repairing complex equipment at customer facilities.
• Conducting technical training on equipment maintenance.

Responsibilities

• Perform field service activities and resolve installation issues.
• Prepare service reports and document problems.

Skills

Interpersonal Skills

Communication Skills

Initiative

Education

Bachelor’s Degree in Mechanical Engineering

Bachelor’s Degree in Mechatronics Engineering

Bachelor’s Degree in Electrical Engineering

Bachelor’s Degree in Electronics Engineering

Job description

Company Overview

KLA

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device, or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards, and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research, and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists, and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting, and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division

The KLA Services team, headquartered in Milpitas, CA, is our service organization that includes Service Sales and Marketing, Spares Supply Chain Management, Field Operations, Engineering, Product Training, and Technical Support. The organization partners with our field teams and customers across all business sectors to maintain high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include proactive management of tools to identify and improve performance; expertise in optics, image processing, and motion control with worldwide service engineers; 24/7 technical support teams; knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description & Preferred Qualifications

• Perform field service activities such as troubleshooting, diagnosing, and repairing highly complex equipment at customer wafer fab facilities.
• Resolve installation and upgrading issues.
• Coordinate equipment schedules to minimize system downtime.
• Conduct customer orientation and technical training on equipment maintenance and support for user applications.
• Prepare field service reports on customer support activities and document recurring problems for other support functions.

Minimum Qualifications

• Bachelor’s Degree in Mechanical, Mechatronics, Electrical, or Electronics Engineering.
• Good interpersonal and communication skills to understand customer needs.
• Ability to show initiative and work independently.
• Willingness to work overtime and travel at short notice (transport allowance benefit, overtime compensation provided).

We offer a competitive, family-friendly total rewards package. Our programs reflect our commitment to an inclusive environment and aim to meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer.

Be aware of potentially fraudulent job postings or suspicious recruiting activity. KLA never asks for any financial compensation for interviews, employment, or equipment, nor does it work with recruiters or third parties charging such fees. Please verify legitimate job postings on KLA’s Careers website. For concerns about communication or offers, contact [e-mail]. We handle your information with confidentiality and respect your privacy.