Customer Support Associate

EXPLORER ACADEMY LEARNING GROUP PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading education-focused company seeks a proactive Customer Support & Engagement Executive to ensure positive experiences for parents and students. This onsite role involves engaging with customers, supporting academic operations, and driving enrolment growth, all while contributing to operational excellence.

Qualifications

• Proven track record in client-facing roles, preferably in education.
• Exceptional communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.

Responsibilities

• Develop understanding of academic programmes and act as consultant to parents.
• Gather and analyse client feedback for service improvements.
• Support enrolment goals through lead generation and customer engagement.

Skills

Communication

Interpersonal skills

Problem-solving

Tools

CRM

Job description

About the Role

We’re looking for a proactive and service-oriented Customer Support & Engagement Executive to join our team. In this role, you will be the bridge between our academic programmes and the parents/students we serve—ensuring a positive experience at every touchpoint while contributing to operational excellence and enrolment growth.

You’ll collaborate across departments to manage customer interactions, support academic operations, and drive meaningful parent engagement in a fast-paced, education-focused environment.

Job Description:

Key Responsibilities

Customer Engagement & Consultation

• Develop strong understanding of the organisation’s academic programmes and internal processes
• Act as a key consultant to existing and prospective parents—recommending suitable academic programmes and guiding their enrolment decisions
• Provide prompt, professional support to all customer inquiries and concerns, ensuring satisfaction at every stage of the customer journey

Feedback & Relationship Building

• Gather, analyse, and share client feedback to help improve service offerings and build customer intimacy
• Collaborate with relevant teams to translate insights into better experiences and stronger parent relationships

Enrolment & Lead Generation

• Assist in achieving enrolment goals by developing new contacts, nurturing leads, and following up on parent interest
• Monitor market trends and competitors in the education sector to shape sales strategies and outreach efforts

Operational Support

• Support the Teaching Team (Deployment, Timetabling, Relief Teaching)
• Plan and manage cross-functional projects related to customer service, operations, and centre-wide coordination

Process Improvement

• Identify inefficiencies in customer touchpoints and suggest improvements to drive satisfaction and internal efficiency
• Contribute to developing SOPs and scalable service processes as the company grows

Requirement:

• Proven track record in client-facing roles, with a focus on delivering outstanding customer experiences preferably in the education field
• Exceptional communication and interpersonal skills to build rapport and credibility with customers
• Strong problem-solving abilities and the ability to think strategically to address customer needs effectively.
• Organised and have a keen eye for detail.
• Ability to work in a fast-paced, dynamic environment with a positive and proactive attitude
• Knowledge of and experience with CRM and customer relationship management (plus point)
• Able to work 4 weekdays and 1 weekend.

Details

• Onsite role based in Singapore
• 4 weekdays & 1 Weekend OR 2 weekday & 2 Weekend
• Weekday: 12-9pm
• Weekend: 9-6pm
• Remuneration: $2000 - $3000