Customer Support Agent

SIX Group Services Ltd.; Singapore; On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Customer Support Agent to enhance the service experience for customers worldwide. In this pivotal role, you will manage customer relationships, providing timely and high-quality support while addressing technical issues and conducting root cause analyses. This innovative firm values collaboration and continuous learning, offering a flexible work environment that fosters personal development. If you are passionate about finance and customer service, this opportunity is perfect for you to make a significant impact in the financial market landscape.

Benefits

Flexible Work Models

Personal Development Opportunities

Agile Working Methods

Qualifications

• Strong customer focus with the ability to build relationships.
• Excellent communication and presentation skills.

Responsibilities

• Manage operational relationships with customers providing timely support.
• Conduct root cause analysis and identify solutions for improvement.

Skills

Customer Centricity

Communication Skills

Technical Flair

Problem Solving

Team Collaboration

Education

Degree in Business or Finance

2 to 3 years of working experience

Job description

SIX drives the transformation of financial markets.

What sets us apart drives us ahead: between local roots and global relevance, we are a unique blend of tradition and future, of foundation and growth. We value bright minds and inspire them to grow with their ideas. Come and shape the future of finance with us.

Customer Support Agent

Singapore | 100% | Reference 7010

As a Customer Support Agent, you will be in a central position to significantly influence the service experience of our customers worldwide.

Together with your local and global colleagues, you ensure that our customers receive high-quality, competent, timely support and communication regarding our data, products, and services.

What You Will Do

1. As part of our global support framework, you will support and manage the operational relationships with our customers providing high quality and timely responses to our customer requests, ensuring continuity in our 24/5 request handling.
2. Be the first contact point in handling product/technical related issues including troubleshooting.
3. Conduct root cause analysis on customer issues, detect patterns to problems, identify solutions to areas for improvement, across teams and locations, and conduct refresher training sessions on various SIX products.
4. Involve in Customer Support global initiatives and process improvements.
5. Support business growth in APAC by engaging with new customers.

What You Bring

1. High degree of customer centricity and empathy, ability to build relationships with various stakeholders both locally and globally.
2. Excellent communication, presentation, and listening skills for moderating between international teams and customers.
3. Quick comprehension, technical flair and resilience, with the ability to keep the overview in hectic phases. Comfortable with customer technical setups and delivery channels.
4. Understanding of various financial data asset classes and enthusiasm to continuously learn about financial markets, regulations as well as about our SIX products and services.
5. Team player with a positive and collaborative attitude. Fresh graduate with a degree in business or finance or candidate with 2 to 3 years of working experience. Excellent spoken and written English, additional languages are a plus.

If you have any questions, check out our FAQ page or call Anthony Mills at [phone].

For this vacancy we only accept direct applications.

Diversity is important to us. Therefore, we are looking to receive applications regardless of any personal background.

What We Offer

1. Flexible Work Models: We trust our employees and offer a work environment that is well-balanced, productive and fosters success.
2. Personal Development: You will benefit from a culture of continuous learning and feedback. Your personal growth is supported through an extensive learning offering.
3. Agile Working Methods: Whether through scrum or design thinking, we solve exciting tasks together in teams.