Customer Support Administrator

LHN PARKING PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local parking management company in Singapore is seeking a Customer Service Assistant. Responsibilities include responding to inquiries, resolving disputes, and maintaining accurate records. Candidates should possess a NITEC qualification and be bilingual in English and Chinese. Competitive salary and health benefits offered, along with opportunities for career growth.

Benefits

Competitive salary

Health and wellness benefits

Career development opportunities

Qualifications

• Strong command of written and oral communication in English and Chinese.
• Effective liaison with both English and Mandarin speaking associates.
• Fresh graduates are welcome to apply.

Responsibilities

• Respond to phone and email inquiries to facilitate communication.
• Resolve customer inquiries and disputes efficiently.
• Maintain organized records of customer interactions.
• Perform administrative and clerical duties as needed.
• Ensure all documentation is meticulously maintained.

Skills

Bilingual communication (English and Chinese)

Excellent communication skills

Proficiency in MS Word

Proficiency in MS Excel

Customer service skills

Education

NITEC or equivalent

Job description

Job Responsibilities

• Be the Bridge Between Customers and Executives: Respond to phone and email inquiries with clear and accurate information, facilitating communication between customers and executives.
• Customer Service Hero: Resolve customer inquiries and disputes efficiently, escalating complex issues promptly when necessary.
• Record Keeper: Maintain accurate and organized records of customer interactions within the company's operating system.
• Supports Daily Operations: Perform a variety of administrative and clerical duties, providing ad-hoc support around the office as needed.
• Organized and Detail-Oriented: Ensure all documentation is meticulously maintained within the company's operating system.
• Team Player with a Can-Do Attitude: Be a positive and proactive team member, willing to take on additional administrative tasks as assigned.

Requirements

• NITEC or Equivalent: Possess a NITEC qualification or equivalent experience.
• Bilingual Communication: Have a strong command of written and oral communication in English and Chinese to effectively liaise with English and Mandarin speaking associates.
• Communication Champion: Demonstrate excellent communication skills and feel comfortable confidently handling phone calls.
• Tech-Savvy Assistant: Be proficient in using MS Word and Excel for daily tasks.
• Fresh Graduates welcome

Location of Work

202 Kallang Bahru #08-08

Singapore 339339

What We Offer

• Competitive salary based on experience.
• Health and wellness benefits.
• Opportunities for career development and growth within the company.