Customer Support

INNOQUEST DIAGNOSTICS PTE. LTD is hiring a Full time Customer Support role in Geylang, Singapore. Apply now to be part of our team.

• Flexible hours available
• 1 year of relevant work experience required for this role
• Working rights required for this role
• Expected salary: $1,800 - $2,200 per month
• This role is an urgent hire

Key Responsibilities:

• Provides immediate response to client’s technical questions and problems.
• Resolves client dissatisfaction by initiating a thorough investigation of complaint, evaluates findings, and responds ASAP to client(s).
• Resolves discrepancies in reports by consulting with technical and managerial staff.
• Assesses problem resolution for future applicability and forwards to appropriate quality assurance individual (supervisor, manager, pathologist, etc.).
• Maintains professional/technical knowledge by reading professional publications and attending continuing education seminars.
• Pursues referenced test result to satisfy client needs and requests.
• Assists with telephone duties.
• May be rotated to other lab locations or shifts as necessary.
• Assists with data entry when necessary.
• Assists with other database building activities when necessary.
• Singaporeans / SGPR preferred

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