Customer Sucess Manager, C&SP

Job Description

In Schneider Electric everything we do promotes progress and sustainability for all — our colleagues, customers, partners, and the communities and societies where we live and work. From the products, software, and services driving the digital transformation of energy management and automation to corporate citizenship and volunteer activities, we make an impact by helping people and organizations become more resilient and efficient, more electric and digital.

Which is where you come in. Working at Schneider Electric means working toward a cleaner, better world. You're part of a global team built on inclusion, mastery, purpose, action, curiosity, and teamwork, turning sustainability ambitions into actions.

We are looking for Customer Success Manager, C&SP to make an impact!

Mission: The Customer Success Manager will be responsible for managing and nurturing relationships with Schneider Electric’s Data Centre clients. You will act as the primary point of contact for customers, ensuring they derive maximum value from our Data Centre solutions. You will play a pivotal role in ensuring customer satisfaction, driving adoption, and helping customers meet their operational goals.

What you will do:

1. Customer Onboarding & Adoption
   • Lead customer onboarding and product training to ensure successful implementation and adoption of Schneider Electric solutions.
   • Provide guidance on integrating Schneider Electric’s solutions into customers’ operations.
2. Customer Relationship Management
   • Serve as the trusted advisor for customers, proactively addressing concerns and ensuring satisfaction.
   • Cultivate long-term relationships with key stakeholders across all levels of the customer’s organization.
   • Serve as a liaison between the customer and internal Schneider Electric teams, ensuring customer needs are communicated and met.
3. Customer Success & Retention
   • Drive customer success by understanding their business needs and ensuring solutions are aligned to their objectives.
   • Proactively identify opportunities to improve customer operations and propose solutions.
   • Monitor customer health metrics and provide strategies to ensure customer retention and satisfaction.
4. Strategic Account Growth
   • Collaborate with sales and technical teams to identify opportunities for upselling and cross-selling Schneider Electric’s Data Centre solutions.
   • Assist customers in optimizing their existing infrastructure, identifying cost savings, and improving overall performance.
5. Feedback Loop & Continuous Improvement
   • Collect and analyze customer feedback, using insights to continuously improve customer experience and inform product development teams.
   • Act as a voice of the customer within the organization to enhance the overall customer experience.

Key Success Factors

• Close Collaboration with Global, Regional and Local Sales, Operations and Marketing Teams to grow Digital and Recurring Services.
• In-depth knowledge of the customer.
• Effective expertise in the service being sold.

What qualifications will make you successful for this role?

• 5+ years of experience in a Customer Success, Account Management, or Technical Support role, with a focus on Data Centres or IT infrastructure solutions.
• Knowledge of Data Centre operations, including power, cooling, IT infrastructure, and energy management.
• Experience working in a global or multi-national organization.
• Ability to work independently and in a collaborative team environment.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to build and maintain relationships with key customer stakeholders.
• Demonstrated ability to manage multiple accounts and prioritize customer needs effectively.
• Bachelor’s degree in Engineering, Information Technology, Business or related field.

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us.

Become an IMPACT Maker with Schneider Electric – apply today!

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders.

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.