Customer Success - Upsell (SG)

Sleek; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading company in the tech-enabled services sector is seeking a Customer Success - Upsell professional to drive revenue through existing client relationships. The ideal candidate will have a strong background in sales and account management, a data-driven mindset, and the ability to thrive in a diverse and fast-paced environment.

Qualifications

• 3-4 years in Sales or Account management with a sales target.
• Experience working with SMEs and in startups.
• Exposure to diverse cultures.

Responsibilities

• Achieve cash collection targets of around 75k SGD per month.
• Maintain high customer satisfaction (NPS>97).
• Prepare proactive campaigns to increase collection.

Skills

Sales experience

Account management

Data-driven approach

Customer focus

Familiarity with Hubspot

Tools

Hubspot

Zendesk

Tableau

Job description

Through proprietary software and AI, along with a focus on customer delight, Sleek makes the back-office easy for micro SMEs.

We give Entrepreneurs time back to focus on what they love doing - growing their business and being with customers. With a surging number of Entrepreneurs globally, we are innovating in a highly lucrative space.

We operate 3 business segments:

• Corporate Secretary: Automating the company incorporation, secretarial, filing, Nominee Director, mailroom and immigration processes via custom online robots and SleekSign. We are the market leaders in Singapore with :5% market share of all new business incorporations
• Accounting & Bookkeeping: Redefining what it means to do Accounting, Bookkeeping, Tax and Payroll thanks to our proprietary SleekBooks ledger, AI tools and exceptional customer service
• FinTech payments: Overcoming a key challenge for Entrepreneurs by offering digital banking services to new businesses
  
  

Sleek launched in 2017 and now has around 15,000 customers across our offices in Singapore, Hong Kong, Australia and the UK. We have around 450 staff with an intact startup mindset.

We have achieved >70% compound annual growth in Revenue over the last 5 years and as a result have been recognised by The Financial Times, The Straits Times, Forbes and LinkedIn as one of the fastest growing companies in Asia. Backed by world-class investors, we are on track to be one of the few cash flow positive, tech-enabled unicorns based out of Singapore.

We are looking for a Customer Success - Upsell that is excited about the below Mission and Outcomes over the next 6-12 months.

Mission: The main mission is to help Sleek achieve its revenue target by offering more services to our existing client's base

We are looking for a customer focused, data driven and disciplined customer success person to join the team and contribute to Sleek's growth!

Outcomes:

• Achieve cash collection targets on a monthly basis (around 75k SGD per month)
• Keep customer satisfaction at the highest level (NPS>97)
• Track effectively your pipeline and have a data driven approach to prioritise your tickets
• Prepare proactive campaign via Hubspot of other means to increase collection
• Contribute to the scaling the upsell process by working with the Data and CRM teams
  
  

Requirements

Must have:

• 3-4 years in Sales or Account management, in role carrying sales target (ideally around 75k SGD per month of targets)
• Experience working with SMEs
• Exposure to different culture because Sleek clients are from all over the world
• Experience in startups
• Familiar with hubspot
  
  

Nice-to-have

• Zendesk and Tableau experience