Customer Success Specialist, Life science

JoVE; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

JoVE, a leader in scientific video solutions, is seeking a Customer Success Specialist for the Life Sciences to engage and support universities in integrating their resources. The role involves fostering relationships with educators, delivering presentations, and providing insights to improve customer satisfaction. If you have a passion for science and the education industry, this is an opportunity to make a direct impact.

Benefits

Competitive compensation package

Clear career advancement paths

Innovative and collaborative work environment

Qualifications

• Experience in sales and service within the education or publishing market preferred.
• Knowledge of education market trends in Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.

Responsibilities

• Engage with professors to integrate JoVE resources into their curricula.
• Develop relationships with key decision-makers through outreach.
• Deliver product awareness through presentations and webinars.

Skills

Interpersonal Skills

Attention to Detail

Networking

Education

Master's degree or PhD in Life Science disciplines

Job description

Customer Success Specialist, Life Science

• JoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Millions of scientists, educators, and students worldwide use JoVE for their research, teaching, and learning. Our institutional clients include over 1,000 universities, colleges, and biopharma companies, such as IIT, IISc, University of Oxford, University of Cambridge, Harvard, MIT, and Stanford.
• As a growing company with offices in the USA, UK, Australia, and India, servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our team.
• The role requires working according to the USA (EST) time zone: 9:00 am-5:00 pm EST / 7:00 pm-3:00 am IST.

The Role

The Specialist will work with subscribing universities and research institutions in India to demonstrate how JoVE video resources can support professors in their teaching and research.

Responsibilities

1. Engage with professors to integrate JoVE resources into their curricula and increase usage among existing customers.
2. Develop relationships with key decision-makers (e.g., Heads of Departments, Deans, Librarians) and teaching/research staff through daily outreach (phone calls, demo meetings, emails).
3. Deliver product awareness through presentations and webinars at exhibits, conferences, university seminars, workshops, and onsite visits.
4. Provide customer feedback to sales, product, and marketing teams.
5. Maintain positive relationships with customer institutions to support client satisfaction and retention.

Requirements

• Master's degree or PhD in Life Science disciplines.
• 1-3 years of experience in sales and service within the education or publishing market preferred.
• Strong interpersonal skills and passion for remote relationship-building.
• Excellent listening skills and attention to detail.
• Knowledge of education market trends and challenges in areas such as Biology, Chemistry, Medicine, Physics, Engineering, or Psychology.
• Experience in networking using cold calling.
• Knowledge of STEM publishing is preferred.

Why Join JoVE

• Competitive compensation package aligned with the local market.
• Opportunity to make a direct impact in accelerating scientific research and improving science education.
• Work with global teams in an innovative and collaborative environment.
• Strong culture of internal promotion providing clear career advancement paths.