Customer Success Specialist - Entry Level [ACO-001-10]

EQUE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Singapore seeks a Client Relationship Manager to foster strong client relationships, ensure satisfaction, and identify opportunities for growth. The ideal candidate will have a diploma and exceptional customer service skills. This role involves monitoring client accounts and providing tailored support to enhance experience and retention.

Qualifications

• Minimum Diploma and above.
• Client-focused mindset with strong customer service skills.
• Ability to analyze data and provide actionable insights.

Responsibilities

• Build strong relationships with clients for satisfaction and loyalty.
• Monitor client accounts to identify opportunities for improvement.
• Create and deliver training sessions to maximize product value.

Skills

Customer service

Data analysis

Communication

Problem-solving

Education

Diploma

Job description

Working location: Paya Lebar

Working hours: 10am to 6pm (Monday to Friday)

JOB DESCRIPTION

• Build strong relationships with clients to ensure their satisfaction and loyalty
• Provide personalized support and solutions to address client needs
• Monitor client accounts and proactively identify opportunities for improvement
• Collaborate with internal teams to resolve client issues promptly
• Conduct regular check-ins with clients to gather feedback and ensure success
• Develop a deep understanding of the company’s products and services
• Create and deliver training sessions to help clients maximize product value
• Track and report on client performance metrics and outcomes
• Identify opportunities for upselling or cross-selling based on client needs
• Play a key role in driving client retention and long-term partnerships

REQUIREMENTS

• Minimum Diploma and above
• Strong customer service skills with a client-focused mindset
• Ability to analyze data and provide actionable insights to clients
• Excellent communication and problem-solving skills

EA License Number: 22C1278

Disclaimer:

By applying, you consent to being contacted for current or future job opportunities. All personal data will be managed in line with Singapore’s PDPA and used solely for recruitment purposes.