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Customer Success Specialist - Entry Level [ACO-001-09]

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Singapore

On-site

SGD 60,000 - 80,000

Full time

5 days ago

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Job summary

A dynamic role focusing on client relationships and support in Singapore. The position involves engaging with clients to ensure satisfaction, providing tailored solutions, and collaborating with internal teams to resolve issues. Candidates should have strong customer service skills and a minimum education requirement of a diploma.

Qualifications

Strong customer service skills with a client-focused mindset.
Ability to analyze data and provide actionable insights.
Excellent communication and problem-solving skills.

Responsibilities

Build strong relationships with clients to ensure satisfaction.
Provide personalized support and solutions.
Track and report on client performance metrics.

Skills

Customer service skills

Communication

Problem-solving

Data analysis

Education

Minimum Diploma

Working location: Paya Lebar

Working hours: 10am to 6pm (Monday to Friday)

JOB DESCRIPTION

Build strong relationships with clients to ensure their satisfaction and loyalty
Provide personalized support and solutions to address client needs
Monitor client accounts and proactively identify opportunities for improvement
Collaborate with internal teams to resolve client issues promptly
Conduct regular check-ins with clients to gather feedback and ensure success
Develop a deep understanding of the company's products and services
Create and deliver training sessions to help clients maximize product value
Track and report on client performance metrics and outcomes
Identify opportunities for upselling or cross-selling based on client needs
Play a key role in driving client retention and long-term partnerships

REQUIREMENTS