Customer Success Specialist

M-DAQ Global; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

A leading fintech company is seeking an AM Executive to manage and grow customer relationships in foreign exchange. Responsibilities include client engagement, sales generation, and strategic planning, suited for candidates with a strong interest in FX and sales. Fresh graduates are encouraged to apply and be part of a creative and innovative workplace offering competitive remuneration and benefits.

Benefits

Competitive remuneration including employee stock options

Employee benefits

Opportunities for learning and growth

Qualifications

• Fluent in Mandarin for liaison with Chinese-speaking counterparts is an advantage.
• Strong interest in Foreign Exchange and Sales.
• Ability to Manage Multiple Projects and Relationships Simultaneously.

Responsibilities

• Acting as the point of contact for assigned clients.
• Generating sales among client accounts, including upselling and cross-selling.
• Developing strategic account plans and tracking account metrics.

Skills

Project Management

Negotiation

Listening

Communication

Presentation

Time Management

Education

Bachelor’s Degree

Diploma

Job description

About Us

M-DAQ Global is a pioneering fintech group specialising in foreign exchange (FX) & payment solutions that facilitate seamless cross-border transactions for businesses worldwide. Our proprietary technology empowers both large enterprises and SMEs to navigate international trade with FX clarity, certainty, and payment mobility.

Headquartered in Singapore with an expanding presence across 7 countries and territories, M-DAQ Global provides a comprehensive suite of FX, collections, and payment solutions, as well as value-added services such as AI-driven KYB onboarding and enhanced risk management solutions, enabling businesses to transact across borders with ease amidst evolving needs.

For more information, please visit: www.m-daq.com.

About the Role

The AM Executive will be primarily responsible for managing transactions and relationships with Wallex’ customers (predominantly, Fintech, Startup and SME customers). The AM Executive will be assigned a portfolio of pre-existing customer relationships of Wallex and will be responsible for managing, engaging and growing the customer activity and so increasing the value and KPIs of the portfolio over time. The AM Executive will also be in charge of finding new business through referrals, be assigned prospects, given accounts, or a combination thereof. Required skills and attributes would include project and transaction management, strategic planning, engaging and interacting with customers with a growth mindset.

Responsibilities

• Operates as the point of contact for assigned clients
• Responsible for providing your clients with ongoing market updates and to support engagement with your clients via both offline and online touchpoints.
• Generate sales among client accounts, including upselling and cross-selling
• Identify and drive upsell opportunities to maximize portfolio performance.
• Develops and maintains long-term relationships with accounts
• Build strong rapport with existing clients, ensuring client satisfaction and revenue growth.
• Develop strong understanding of diverse range of FX products and online platforms available to present core value proposition to clients credibly.
• Formulate strategic account plans
• Forecasts and tracks client account metrics.
• Close collaboration with cross functional internal teams on clients’ opportunities and issues to deliver and exceed customers’ expectations.

Job Requirements

• Bachelor’s Degree of any discipline or Diploma holder
• Fluent in Mandarin for liaison with Chinese- speaking counterparts would be an added advantage.
• Strong interest in Foreign Exchange and Sales, Corporate FX Sales or Dealing, derivatives, hedging and options
• Comfortable having face-to-face meetings with your business clients to explore their needs and present solutions, as well as giving presentations to both internal and external stakeholders.
• Ability to excel in a fast-paced environment and multitask.
• Ability to Manage Multiple Projects and Relationships Simultaneously
• Strong attention to detail and a team player.
• Project Management, Negotiation, Listening, Communication, Presentation, Time Management Skills
• Fresh Graduates are welcome to apply

Why Us?

• Make a positive impact to the world’s economy by creating a World without Currency BordersTM
• Team Innovation Mindset, People-Oriented
• Challenging environment, offering great opportunities to learn and grow
• Creative and Innovative Workplace
• We offer competitive remuneration, including employee stock options and employee benefits