Customer Success Specialist

KABAM PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A robotics technology company in Singapore is looking for a Customer Success Specialist. In this role, you will be responsible for client onboarding, relationship management, and site surveys for security robot deployments. Ideal candidates will have a relevant degree and strong communication skills. No prior experience is needed, but an advantage if you have worked in client success or technical support. Join us to revolutionize the robotics industry!

Qualifications

• No experience is required, but experience in client success or technical support is preferred.
• Strong understanding of robot diagnostics and troubleshooting is needed.
• Willingness to travel for client visits and training sessions.

Responsibilities

• Serve as the primary point of contact for clients, addressing concerns and resolving issues.
• Develop strong relationships with clients, understanding their unique needs.
• Conduct client site surveys and develop deployment plans for security robots.

Skills

Problem-solving skills

Strong communication

Interpersonal skills

Customer service

Education

Bachelor's degree or Diploma in Engineering, Business, or related field

Tools

Jira

WhatsApp for Business

Job description

Responsibilities

• Client Onboarding & Training
  • Serve as the primary point of contact for clients, addressing concerns and resolving operational issues efficiently.
  • Work closely with engineering and product teams to identify recurring issues and drive improvements.
  • Provide client reports on robot performance, and key performance matrix.
  • Use diagnostics and analytics tools to proactively identify and resolve operational issues.
• Customer Success & Relationship Management
  • Develop strong relationships with clients, understanding their unique needs and business goals.
  • Regularly check in with clients to ensure satisfaction and identify opportunities for further engagement.
  • Collaborate with sales and account management teams to drive customer retention and expansion.
• Site Survey & Deployment Plan
  • Conduct Client Site Surveys – Perform on-site assessments to evaluate safety risks, operational conditions, and client requirements for the successful deployment of security robots.
  • Understand Client Objectives – Engage with clients to identify their key goals and concerns, ensuring deployment plans align with their operational priorities.
  • Address Deployment Concerns – Identify potential issues raised by clients, recommend follow-up actions, and ensure all risks are mitigated prior to deployment.
  • Develop Deployment Plans – Prepare and deliver detailed deployment documentation for both clients and field service engineers to ensure accurate and efficient installation of the security robot.

Requirements

Key Qualifications & Skills

• Bachelor's degree or Diploma in Engineering, Business, or a related field.
• No experience is required.
• Candidate with experience in client success, technical support, or operations will be an advantage (preferably in robotics, automation, or technology-driven environments.)
• Strong understanding on robot diagnostics, troubleshooting, and operational support.
• Excellent problem-solving skills and ability to work in a fast-paced, customer-centric environment.
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical stakeholders.
• Ability to travel occasionally for client visits and training sessions.

Good to have

• Tools and platform - Jira, WhatsApp for Business, and other ticketing tools
• Experience with AGVs, AMRs, and robotic systems

If you are passionate about customer success and technology-driven operations, we'd love to hear from you! Apply today to be part of an innovative team revolutionizing the robotics industry.