Customer Success Specialist

HokuApps; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking fresh graduates for a customer success specialist role. This exciting position involves enhancing client relationships, driving upsells, and collaborating with diverse teams to deliver exceptional customer experiences. As part of a dynamic environment, you will play a crucial role in improving mobile and web applications for clients while focusing on their needs and business growth. If you are a curious, self-motivated individual with strong communication skills, this opportunity offers a pathway to make a significant impact in the digital transformation space.

Qualifications

• Fresh graduates with a Bachelor's degree in any relevant field are welcome to apply.
• Strong consultative abilities and excellent communication skills are essential.

Responsibilities

• Understand the company’s business and focus on upselling.
• Collaborate with sales and cross-functional teams globally.
• Build relationships with clients and pitch upsells effectively.

Skills

Communication Skills

Problem-Solving Skills

Consultative Abilities

Social Skills

Commercial Acumen

Education

Bachelor's Degree

Job description

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HokuApps is a Rapid Application Development Platform that enables Digital Transformation for global organizations by leveraging new technology. Our Digital Transformation consulting helps companies improve products and services, enhance customer experience, enter new markets, and increase revenues.

We are looking for fresh graduates who will act as the trusted advisor for our clients by focusing mainly on improving their customer experience and increasing our value proposition for them.

Responsibilities

As a customer success specialist in our team, you will:

• Have a good understanding of the company’s main line of business and placing an emphasis on the upsells that we are offering
• Collaborate closely with the Sales and other cross-functional teams located locally and globally.
• Increase the value proposition of the client’s existing mobile/web applications
• Build a good relationship with existing and new clients and communicate with them on a regular basis
• Identify avenues to upsell additional services and ensure HokuApps is extended to more teams, offices and markets within the customer organization.
• Be able to pitch upsells to existing and new B2B clients of HokuApps

Key Success Metrics

• Retention of corporate customers
• App engagement/usage on corporate customer accounts
• Account Expansion: Upsell of additional services and bringing HokuApps to more teams, offices and markets within the customer organization

Qualifications

• Fresh graduates with Bachelor’s degree in any relevant field are welcome to apply
• Excellent written and spoken communication skills
• Excellent problem-solving skills, ability to coordinate with both local and global teams
• Ability to self-start and work in a fast-paced team environment and the ability to work independently
• Curious, self-motivated and always-learning
• Strong consultative abilities
• Social skills, ability to interact with a wide variety of people at different levels of seniority and a laser focus on the customer experience
• Strong commercial acumen with the ability to identify opportunities for upselling
• Candidates must be located in Singapore

If you think you are the right fit, send us your resume and we’ll be happy to connect.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other
• Industries: Software Development