Customer Success Specialist

Singrow Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in agritourism is seeking a Customer Success Specialist to enhance customer satisfaction and expand retail channels. The role involves designing engaging experiences, managing sales partnerships, and optimizing digital engagement strategies. Ideal candidates will have strong project management skills, creativity, and a passion for sustainability.

Qualifications

• Proven experience in customer success, retail sales, or digital marketing is preferred.
• Strong multitasking abilities and deadline management.
• Creativity in customer-centric program design.
• Excellent communication skills.

Responsibilities

• Design premium agritourism experiences and implement a feedback system.
• Establish B2B and B2C sales channels and manage retail agreements.
• Optimize online store UX/UI and launch digital marketing campaigns.

Skills

Project Management

Communication

Creativity

Customer Engagement

Job description

As a Customer Success Specialist, you will play a pivotal role in designing and implementing programs that elevate customer satisfaction, expand retail channels, and optimize digital engagement.

What you'll do:

Visitor Experience & Program Management:

• Design premium agritourism experiences, from farm tours to harvesting events.

• Develop a responsive feedback system and lead service excellence workshops.

• Implement a tiered loyalty program with seasonal rewards.

Retail & Sales Development:

• Establish B2B and B2C sales channels, including farm stands, pop-ups, and wholesale partnerships.

• Negotiate agreements with local retailers and manage consignment sales.

E-Commerce & Digital Growth:

• Optimize our online store’s UX/UI to boost conversions and reduce cart abandonment.

• Launch targeted digital campaigns and automate CRM workflows for better customer retention.

Community Engagement & Education:

• Produce engaging content for social media and develop user-generated campaigns.

• Create educational programs, including corporate team-building packages and STEM-focused farm activities.

Who we are looking for:

• Proven experience in customer success, retail sales, or digital marketing, but if you're someone without experience looking to break into these fields, we value enthusiasm and a willingness to learn just as much

• Strong project management skills with the ability to multitask and meet deadlines.

• Creativity in designing customer-centric programs and problem-solving.

• Excellent communication skills for engaging with visitors, partners, and online communities.

• A passion for agriculture, sustainability, and innovative retail trends.