Customer Success Partner Senior Advisor - HXM

SAP SE; Singapore; Hybrid; SGD 70,000 - 110,000; Full time

Job summary

A leading company is seeking a Customer Success Partner Senior Advisor for SAP cloud solutions, focusing on customer engagement and ensuring success across the adoption cycle. The role requires analytical skills and a Bachelor's degree along with extensive experience in the domain. This position, with a collaborative culture and commitment to development, offers an opportunity to work closely with clients to maximize their usage of cloud technologies.

Qualifications

• 4 - 15 years of experience in relevant areas.
• SaaS or Cloud Solutions experience is a plus.

Responsibilities

• Support customer success with SAP cloud subscription solutions.
• Coordinate success resources across SAP to achieve customer outcomes.
• Monitor LoB adoption/consumption and document business impact.

Skills

Analytical skills

Education

Bachelor's degree or equivalent

Job description

Customer Success Partner Senior Advisor - HXM

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and aligns with our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

The Customer Success Partner Senior Advisor - HXM proactively engages with an assigned portfolio of less complex customers to achieve business outcomes by supporting the customer’s executives within their buying center. This is done with the close support of managers and peers to drive mutual success across the Land, Adopt, Consume & Expand (LACE) cycle. With oversight from management, the CSP is responsible for ensuring the continuity of the customer’s cloud subscription solutions and maximizing their usage at the product level. They are supported by multiple CE&X lifecycle relevant centers of expertise.

The main areas of responsibility are:

1. Customer Success:
   • Support customer success with SAP cloud subscription solutions within a specific domain or scope of assignment.
   • Assist in executing Line of Business (LoB)/Buying Center Relationship Assessments.
   • Support development, maintenance, and actioning of buying center or LoB-level Outcome Success Plans (OSP).
2. Engagement & Coordination:
   • Coordinate success resources across SAP to achieve customer outcomes.
   • Leverage support from CE&X Centers and other SAP resources for deeper expertise when needed.
3. Consumption & Commercials:
   • Monitor LoB adoption/consumption and document business impact.

Experience Requirements:

• 4 - 15 years of experience in relevant areas.
• SaaS or Cloud Solutions experience is a plus.
• Excellent analytical skills.

Education:

Bachelor's degree or equivalent.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insights more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved into a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and over one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. We connect global industries, people, and platforms to provide the right solutions for every challenge.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure everyone feels included and can perform at their best. We believe our strength lies in the diverse capabilities and qualities each person brings. We invest in our employees to inspire confidence and help everyone realize their full potential. We are committed to unleashing talent and creating a more equitable world.

SAP is proud to be an equal opportunity workplace and an affirmative action employer. We provide accessibility accommodations to applicants with disabilities. If you need assistance to navigate our website or complete your application, please email Recruiting Operations Team at [e-mail].

EOE AA M/F/Vet/Disability:

Qualified applicants will be considered without regard to age, race, religion, national origin, ethnicity, gender, sexual orientation, gender identity, veteran status, or disability. Successful candidates may undergo background verification.

Requisition ID: 428999 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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