Customer Success Operations Analyst

iCIMS; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading talent cloud company in Singapore is looking for a Partner Operations Analyst to enhance partner operations. This role involves creating dashboards, collaborating for training documentation, and delivering key insights. Ideal candidates have 3-5 years in relevant fields and strong project management and communication skills. Competitive health and wellness benefits are included.

Benefits

Competitive health and wellness benefits

Tuition reimbursement

Paid holidays

Qualifications

• 3-5 years of experience in operations, project management, technology, finance, or management consulting.
• Proven success in achieving results through others and being a strong team player.
• Strong sense of urgency and high attention to detail.

Responsibilities

• Build dashboards, tools, and reports to evaluate performance baselines.
• Provide insights on root causes affecting business objectives.
• Collaborate with GTM Enablement & Training teams for documentation.

Skills

Excellent communication and social skills

Extensive experience using quantitative/business intelligence tools

Results oriented

Strong project/program management

Tools

SFDC

Tableau

Excel

Job description

Job OverviewIn this role, you will collaborate with respective leaders to deliver systems, tooling, and insights that drive an elite Partner organization! The Partner Operations Analyst will drive the development and execution of our partner operations in conjunction with our overall go-to-market strategy and business objectives. This role is focused on practice excellence - delivering the data and tools to measure success, while implementing standard processes and systems to drive an impactful partner organization.About UsWhen you join iCIMS, you join the team helping global companies transform business and the world through the power of talent.Our customers do amazing things: design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile.As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. Were passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.Responsibilities Build dashboards, tools, and reports to evaluate performance baselines and targets by team and role Develop and monitor reports within Excel, SFDC, or Tableau that provide the detail Partner leaders need to effectively run their business Provide insights relating to root causes of what impacts attainment of those objectives results Propose framework and cadence of data insights delivered to the business in partnership with Partner leads Serve as liaison between partner operations team and Services and Sales departments to ensure alignment on key cross functional initiatives Help drive partner engagement by reviewing accounts and making recommendations to drive improvements to partners operational health Research and evaluate trends in SaaS Partner strategies to recommend opportunities for process and systems improvements Work closely with department leadership to inspect and advance process quality and prioritize opportunities for improvement Collaborate with the GTM Enablement & Training teams to ensure that process documentation exists in support of teamwide training efforts Develop an in-depth understanding of departments strategy, objectives and goals and tie them to the broader businessQualifications 3-5 years of experience in operations, project management, technology, finance, or management consulting or related field Excellent communication and social skills; articulates thoughts and ideas clearly, concisely, and persuasively Extensive experience using quantitative/business intelligence tools Demonstrated business acumen and understanding of corporate operations Results orientated with a proven track record of flawless execution, high attention to detail and strong sense of urgency Strong project/program management experience to manage timelines and drive to outcomes Proven success in achieving results through others and being a strong team playerPreferred Prior experience utilizing SFDC and/or Tableau highly preferredEEO StatementCompensation And BenefitsCompetitive health and wellness benefits include medical insurance (employee and dependent family members), personal accident and group term life insurance, bonding and parental leave, lifestyle spending account reimbursements, wellness services offerings, sick and casual/emergency days, paid holidays, tuition reimbursement, retirals (PF - employer contribution) and gratuity. Benefits and eligibility may vary by location, role, and tenure. Learn more here: https://careers.icims.com/benefits,

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