Customer Success Manager – Singapore

Executive Integrity; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading software development company is seeking a Customer Success Manager to enhance customer engagement with fleet performance solutions in the APAC region. Candidates should have a strong background in customer success within the maritime or technology sectors, along with outstanding analytical and communication skills. This is a unique opportunity to work with cutting-edge technology in a global organization, providing flexible working arrangements and career development.

Benefits

Competitive salary and performance-based incentives

Career development and training programs

Flexible working arrangements and travel opportunities

Qualifications

• Experience in customer success or account management in maritime or technology.
• Knowledge of fleet management and digital maritime solutions is beneficial.
• Strong analytical and communication skills.

Responsibilities

• Serve as the primary contact for customers in the APAC region.
• Deliver training and support to enhance customer engagement.
• Analyze challenges and provide strategic operational solutions.

Skills

Customer Success

Account Management

Analytical Skills

Communication

Relationship Building

Organizational Skills

Job description

Job Title: Customer Success Manager
Location: Singapore

Who are we recruiting for?
Our client is a world-leading software development company specializing in innovative solutions for the maritime industry. Their award-winning technology supports the global shipping sector by providing cutting-edge e-Navigation and fleet performance solutions. With a strong market presence and a dedication to quality, they are shaping the future of maritime digitalization.

What will you be doing?

• Act as the main point of contact for customers using fleet performance solutions in the APAC region.
• Develop and maintain strong, trusted relationships with key stakeholders at all levels.
• 
  Deliver onboarding, training, and ongoing support to maximize customer engagement and product value.
• 
  Analyze customer challenges, offering strategic solutions to improve operational efficiency.
• 
  Collaborate with internal teams, sharing customer insights to drive product enhancements and innovation.

Are you the ideal candidate?

• Experience in customer success, account management, or a related role within the maritime or technology sector.
• 
  Strong knowledge of fleet management, performance optimization, or digital maritime solutions.
• 
  Excellent analytical skills with the ability to translate data into actionable insights.
• 
  Outstanding communication and relationship-building skills.
• 
  Proactive, highly organized, and able to manage multiple clients effectively.

What's in it for you?

• Competitive salary and performance-based incentives.
• 
  Opportunity to work with a globally recognized and innovative company.
• 
  Career development and training programs.
• 
  A collaborative and forward-thinking team culture.
• 
  Flexible working arrangements and travel opportunities.

Who are we?
Executive Integrity is a global executive search and recruitment consultancy for a more sustainable world, focusing on talent within the Maritime and Renewable Energy sectors. We give a proportion of all our profits to Renewable World, a charity that develops affordable and innovative renewable energy solutions to poverty-stricken communities.