Customer Success Manager , Singapore

Telum Media Group Pte Ltd; Singapore; On-site; SGD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a Customer Success Manager to join their dynamic Client Management Team in Singapore. This role is pivotal in enhancing client relationships and ensuring their success with the company's innovative offerings. You will be responsible for managing client check-ins, executing onboarding programs, and maintaining the CRM database to ensure top-notch client engagement. With a focus on creativity and strong interpersonal skills, you will thrive in a fast-paced environment, contributing to the growth and retention of key accounts. Join a forward-thinking company that values diversity and offers a supportive training program to advance your career.

Benefits

Comprehensive training and development programme

Hybrid working environment

19 days annual leave

Company social events

Close proximity to Raffles Place MRT station

Qualifications

• Degree educated or equivalent experience required.
• Hands-on experience with CRM platforms is essential.
• Strong project management and communication skills are a must.

Responsibilities

• Support client management to ensure maximum client retention rates.
• Execute effective onboarding programs for new clients.
• Build long-term relationships with key clients in Public Relations.

Skills

Public speaking

Creativity and innovation

Project management

Excellent communication

Negotiation skills

Interpersonal skills

Problem-solving aptitude

Customer-oriented mindset

Ability to work in a fast-paced environment

Education

Degree educated or equivalent experience

Tools

CRM platforms

Job description

Are you a people person who thrives on making new connections? Are you looking to join a dynamic team that works at the intersection of the media and Public Relations industries? Join Telum Media and take your career to the next level.

Telum Media is a tech company, founded in 2013, that builds connections between the communications and media industries across the Asia-Pacific region, Australia and New Zealand. We work with our friends in journalism and public relations every day to update our comprehensive, APAC-wide information platform, publish breaking industry news and host tailored regional networking and educational events.

We are looking for an ambitious Customer Success Manager to join our Client Management Team in Singapore. As part of the Client Management Team, you will work in a fast-paced environment with the existing team and other functions across the group.

What you will do:

• Support the client management team to execute a regular programme of client check-ins and manage assigned clients to ensure maximum client retention rates through administrative, and occasionally direct, client management against set target.
• Execute an effective onboarding programme for new clients where needed.
• Work closely with the Senior Client Manager, Singapore and Group Head of Clients on client engagement and strategy where needed.
• Be the go-to person to take on clients for a short period of time in case of leave, departure and any other unforeseen circumstances in coordination with the Senior Client Manager, Singapore.
• Maintain the company CRM, client and Public Relations database to the highest standard about client activities and Public Relations / Corporate information.
• Ensure instant and timely communication with clients across a variety of channels (phone, email etc.) where needed.
• Identify customers’ needs and wants in terms of the Telum product.
• Ensure clients are aware of Telum’s features & functionality.
• Have responsibility for an ongoing client training programme and undertake client trainings.
• Assist with developing an ongoing client event series.
• Examine client usage data to maintain and grow existing accounts.
• Build long-term relationships with key clients and the Public Relations industry in order to build and maintain existing accounts.
• Work with the customer support team to ensure quality of all client interactions.
• Work with the credit control team to ensure best client experience.

What we’re looking for:

• Degree educated or equivalent experience
• Creativity and innovation skills.
• Public speaking.
• Have in-depth understanding of the Public Relations market.
• Hands-on experience with CRM platforms.
• Ability to work well with others.
• Drive to excel and go beyond.
• Strong project management skills.
• Excellent communication and negotiation skills.
• Interpersonal skills.
• Ability to build relationships with clients.
• An organized approach to work.
• Attention to detail.
• Problem-solving aptitude.
• A customer-oriented mindset.
• Ability to work in a fast-paced environment.
• Strong work ethic.

What we offer:

• A comprehensive training and development programme to support your career progression
• A hybrid working environment
• Annual leave: 19 days
• Company social events
• Our office is 3 minutes walking distance from Raffles Place MRT station

Telum Media is committed to inclusion and diversity, and we encourage all qualified individuals to apply for this position. If you are passionate about developing a career at the heart of the media and communications industries, we look forward to hearing from you.