Customer Success Manager (m/w/d)

Jedox AG; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Jedox AG is seeking a Customer Success Manager in Singapore to maintain and grow client relationships, ensuring high satisfaction and successful product adoption. The role involves strategic planning, monitoring client progress, and working cross-functionally with various teams to drive customer success. This opportunity is ideal for candidates with a strong background in customer success or project management and a passion for driving business growth.

Qualifications

• 4–6 years of experience in Customer Success, Technical Account Management, or Project Management.
• Experience managing enterprise clients and executive-level relationships.
• Working knowledge of FP&A processes or EPM consulting preferred.

Responsibilities

• Own a portfolio of customers, driving retention and expansion of Jedox solutions.
• Develop and execute strategic Customer Success Plans.
• Proactively monitor product usage and adoption.

Skills

Customer Relationship Management

Communication

Problem Solving

Stakeholder Management

Strategic Thinking

Education

Degree in Business, Economics, Computer Science, or related field

Job description

What is Jedox?

Jedox enables business planning, budgeting and forecasting for finance, sales, and broader enterprise departments with leading-edge technology to outperform digital transformation and provide tangible customer value. Continuous innovations have made us a leader in Enterprise Performance Management solutions.

Your Responsibilities

We are hiring a Customer Success Manager, based in Singapore. This role sits at the core of our business. It provides front-line guidance and support to all areas of the APAC business and contributes to decisions that impact Jedox’ growth every day. In this role, you will be responsible for the onboarding, adoption, health, renewal, and expansion of a portfolio of Jedox clients, ensuring high satisfaction and return on investment.

What you love:

• You love engaging with customers and developing trusted advisor relationships with stakeholders and cross-functional teams
• You thrive in fast-paced environments with shifting priorities
• Ensuring customer success and satisfaction is your top priority
• Acting as trusted advisor and key contact for our customers

In this role, you will:

• Own a portfolio of customers, driving retention, expansion, and adoption of Jedox solutions
• Develop and execute strategic Customer Success Plans aligned with clients’ business objectives
• Proactively monitor product usage and adoption, and take action to drive improvement where needed
• Lead regular customer check-ins and value realization meetings to assess progress and align on future goals
• Manage escalations and coordinate with internal teams and partners to resolve technical or platform-related issues
• Consult with customers to help them map Jedox capabilities to their broader business strategies
• Identify cross-sell and upsell opportunities and collaborate with sales to close them

Your Profile

• A degree in Business, Economics, Computer Science, or a related field
• 4–6 years of experience as a Customer Success Manager, Technical Account Manager, or Project Manager
• Proven track record of driving customer retention, growth and successful adoption of SaaS or EPM
• Experience managing enterprise clients and executive-level relationships
• Excellent communication, stakeholder management, and presentation skills
• Strong troubleshooting and problem-solving skills, with the ability to prioritize and remain calm under pressure
• Experience in working cross-functionally with internal teams (e.g., Sales, Product, Support, Academy)
• Working knowledge of FP&A processes, EPM consulting, or program management is preferred
• Strategic thinker with strong business acumen and a proactive, collaborative mindset

Are you ready to take on a new challenge and new experience? If your answer is yes, apply today to join our fun and fast-growing team! We look forward to receiving your application!

What’s in It for You