Customer Success Manager - Entry Level!

Kaliba; Singapore; On-site; USD 75,000; Full time

Job summary

An innovative company is seeking a Customer Success Manager to enhance customer engagement and drive product adoption. In this dynamic role, you will build strong relationships with clients, guiding them from onboarding to success with an AI-powered platform. Collaborating with various internal teams, you will identify growth opportunities and represent the company at industry events. If you have a passion for customer success and thrive in a technology-driven environment, this is an excellent opportunity to advance your career while making a significant impact.

Qualifications

• Experience in support, onboarding, or customer success roles.
• Strong communication and presentation skills are essential.

Responsibilities

• Guide customers from onboarding to long-term success.
• Develop strategies for product adoption and upselling.

Skills

Customer Success Management

Communication Skills

Interpersonal Skills

Organizational Skills

Sales Experience

Education

Bachelor's Degree in a Scientific Field

Master's Degree

Job description

Customer Success Manager – Sydney

Looking to kick-start your career in sales? We’re hiring a Customer Success Manager to join our clients Singapore team! This role offers the chance to prospect into companies of various sizes and industries and learn from well-established and proven performers on a global scale.

As a Customer Success Manager, you’ll work with their customers, ensuring they maximize the value of their AI-powered platform. You’ll build lasting relationships, drive product adoption, and collaborate with internal teams to enhance customer experience.

What You’ll Do:

• Guide customers from onboarding to long-term success
• Develop and execute adoption strategies for businesses of all sizes
• Conduct training sessions and provide product best practices
• Identify growth opportunities through upselling and cross-selling
• Collaborate with Sales, Product, and Support teams to optimize customer experience
• Represent Luminance at global industry events and customer meetings

What We’re Looking For:

• Experience within a support, onboarding or customer success background.
• Bachelor’s or Master’s degree (2:1 / 3.5 GPA+) in a scientific or analytical field
• Highly organized, proactive, and results-driven
• Excellent communication and interpersonal skills
• Confident in presenting to diverse audiences
• Passion for customer success and cutting-edge technology

Salary:

Up to $75k base + super + bonus