Customer Success Manager, Commercial - APAC

Sayari; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading company in data solutions is seeking a Customer Success Manager to enhance relationships with clients and ensure the effective use of Sayari products. This role involves onboarding new clients, deepening product integration, and managing customer retention strategies, requiring expertise and a proactive approach to client success.

Qualifications

• 3-7 years of experience in Customer Success or SaaS product roles.
• Experience with data, analytics, or business intelligence products.
• Ability to facilitate customer meetings and presentations.

Responsibilities

• Help clients leverage Sayari solutions to ensure product adoption.
• Manage onboarding and continuing education for clients.
• Provide feedback to internal teams to enhance client relationships.

Skills

Customer Success

Data Literacy

Analytic Capabilities

Presentation Skills

Commercial Risk Intelligence

Job description

POSITION DESCRIPTION

The Customer Success Managers (CSM) help Sayari’s existing clients effectively leverage Sayari solutions and deepen our relationships within client organisations. The CSM plays a vital role in ensuring that our customer fully realises a return on their investment in Sayari products by understanding our clients’ priorities and designing strategies to prove our platform's and data's value while continuously feeding technical requirements to our engineering team. The CSM collaborates with key stakeholders to successfully onboard and train new clients, ensure product adoption, minimise churn risk, and nurture the relationships between Sayari and its clients. By transforming our clients’ organisations through user adoption of Sayari’s suite of solutions, the CSM creates the conditions for optimal product value realisation and renewal.

JOB RESPONSIBILITIES

• Help Sayari’s existing clients effectively leverage Sayari solutions
• Manage customer onboarding and continuing education to drive product adoption and retention within an existing portfolio of Sayari’s commercial clients
• Ensure that Sayari customers fully integrate Sayari products into their workflows by understanding their goals and priorities
• Become a subject matter expert on the Sayari suite of products and services, able to communicate with users on value and brief client stakeholders on product updates
• Provide feedback and market intelligence to Sayari stakeholders in Sales, Marketing, and EngineeringCoordinate with internal stakeholders to proactively address client concerns and ensure maximum return on investment and deepen Sayari’s customer-stakeholder relationships
• Ability to travel up to 15% within the APAC region

REQUIRED SKILLS AND EXPERIENCE

• 3-7 years of experience working in Customer Success, solutions or product role, preferably with a SaaS company
• Ideally with data, analytics, or business intelligence product offerings
• Facilitating customer meetings and presentations to establish trusted advisor relationshipsHaving worked across European customers
• Foundation of data literacy and interest in building analytic capabilities
• Interest in commercial risk intelligence, supply chain, regulation tech, and open-source data