Customer Success Manager (China)

Jampp; Singapore; Hybrid; SGD 70,000 - 90,000; Full time

Job summary

A global programmatic advertising company is seeking a Customer Success Manager in Singapore. This role involves managing customer relationships, optimizing mobile marketing campaigns, and collaborating with teams to ensure client success. The ideal candidate will have a degree in business or marketing and 3-5 years in a client-facing role. Competitive salary and entrepreneurial work environment offered.

Benefits

Competitive salary

Learning opportunities in mobile advertising

Entrepreneurial environment

Qualifications

• 3-5 years in Customer Success, Account Management, or Sales.
• Fluent in English; Mandarin, Japanese, or Korean a plus.
• Attention to detail and high accuracy.

Responsibilities

• Serve as primary contact for customers, building relationships.
• Resolve escalated customer issues positively.
• Lead strategic campaigns and optimize marketing efforts.

Skills

Client-facing roles

Data analysis

Customer focus

Communication skills

Proficiency in English

Education

Degree in Business Administration or Marketing

Job description

Office Location: China and Singapore

Position Description: We are looking for an outstanding Customer Success Manager to join our growing global team!

The Customer Success team is responsible for working directly with our global customer base, operating the business and providing top-level service to scale every programmatic campaign as we leverage our technology in the best possible way. Our main goal is to deliver outstanding results for our customers.

Jampp is seeking a Customer Success Manager to manage long-term relationships and oversee the tactical management of our customers' mobile marketing campaigns. You will analyze performance data, identify growth opportunities, and build long-term business partnerships with our customers.

We value high expertise, enthusiasm, and a passion for mobile app marketing. If you thrive in a fast-paced environment and are committed to providing excellent service, you might be the candidate we are looking for.

What You'll Do

Customer Focus

• Serve as the primary contact for customers, building strong relationships within the mobile programmatic space.
• Communicate effectively with customers and internal teams to ensure positive outcomes.
• Understand customer needs and business goals, providing strategic advice.
• Identify opportunities for cross-selling and upselling.

Business Strategy

• Resolve escalated customer issues and leverage these as learning opportunities.
• Collaborate with product and sales teams on key projects.
• Campaign Management
• Lead strategic campaigns independently, planning and optimizing mobile marketing efforts using Jampp's tools.
• Analyze campaign performance and generate insights.
• Provide reports, identify challenges and opportunities, and recommend improvements.

We encourage autonomy and proactive improvement.

What We Look For

• Degree in Business Administration, Marketing, or related field.
• Commercial mindset and customer focus.
• 3-5 years in client-facing roles such as Customer Success, Account Management, Sales, or Consulting.
• Proficiency in data analysis and report creation.
• Attention to detail and high accuracy.
• Fluent in English (written and spoken); Mandarin, Japanese, or Korean skills are a plus.
• Self-starter with a desire for continuous learning and challenges.
• Positive attitude and team-oriented personality.

What We Offer

• Opportunity to learn about mobile advertising growth.
• Competitive salary.
• Significant responsibility and potential for development.
• Entrepreneurial environment.
• Balance between office and remote work.
• Structured onboarding and ongoing training.
• Work with a talented global team.

Work Environment Details

About Affle: A global technology company with a consumer intelligence platform that enhances marketing ROI through contextual mobile ads and reduces digital ad fraud.

About Jampp: A programmatic advertising platform for mobile growth, part of the Affle Group, with a strong industry reputation and a global presence.