Customer Success Manager - APAC

Hypernative; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading cybersecurity company in Singapore is hiring a Customer Success Manager to foster relationships with innovative Web3 organizations. This role involves ensuring effective onboarding, driving customer value, and identifying upsell opportunities. The ideal candidate has over 5 years of experience in Customer Success, a strong technical background, and excellent communication skills. Competitive compensation and equity options are offered.

Benefits

Competitive Compensation

Equity in the company

Qualifications

• 5+ years in a Customer Success or Technical Account Management role.
• Experience in a B2B SaaS or cybersecurity company.
• Fluency in English plus one or more APAC regional languages.

Responsibilities

• Own the post-sale relationship with Web3 organizations.
• Ensure effective onboarding and value realization.
• Identify upsell and expansion opportunities.

Skills

Customer Success Management

Technical Account Management

Consultative Support

Communication Skills

Web3 Knowledge

Upselling and Expansion

Job description

Hypernative is the leader in real-time threat prevention for Web3. We empower protocols, bridges, and DeFi platforms to detect and prevent exploits before they happen. Our platform is trusted by top crypto-native organizations to protect billions in on-chain value.

Backed by world-class investors and experiencing rapid growth, we’re building a customer centric organisation that helps our customers stay safe, agile, and ahead of threats. Now we’re hiring a Customer Success Manager in EMEA to join us on this mission.

As a Customer Success Manager (APAC) at Hypernative, you’ll own the post-sale relationship with some of the most innovative Web3 organizations in the region. You’ll ensure they are effectively onboarded, fully adopting our platform, and continuously seeing value from their investment in Hypernative.

You’ll also play a key role in identifying and surfacing upsell and expansion opportunities (UEX) to our Sales team, as well as owing the renewal of customers.

This is a great opportunity for a proactive, technically-minded CSM who thrives on customer impact, cross-functional collaboration, and shaping success at the bleeding edge of blockchain security.

Qualifications

• 5+ years in a Customer Success or Technical Account Management role at a B2B SaaS or cybersecurity company
• Experience supporting technical customers in a consultative role, ideally in Web3, cloud security, or developer platforms
• Strong ability to map customer needs to product capabilities and articulate value
• Demonstrated ability to identify commercial signals and coordinate with Sales for expansion execution
• Excellent written and verbal communication skills across technical and business audiences
• Knowledge of Web3 and DeFi
• Fluency in English plus one or more APAC regional languages.
• Located in APAC time zone

What We Offer

• Competitive Compensation: Base salary + accelerative bonus plan
• Equity: Meaningful ownership in a high-growth SaaS business