Customer Success Manager

Ignite Search Partners; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

Ignite Search Partners seeks a Customer Success Manager for a rapidly expanding SaaS company in Singapore. This role is critical for managing customer relationships throughout the post-sales process, ensuring satisfaction, driving user engagement, and promoting product adoption. Candidates should possess strong communication skills and experience in software environments, ideally within enterprise contexts.

Qualifications

• Bachelor’s or Master’s degree in a relevant field.
• Experience working with enterprise software/SaaS platforms preferred.
• Highly organised with excellent communication skills.

Responsibilities

• Manage the full post-sales relationship from onboarding to renewal.
• Establish strong customer relationships and help align product capabilities with business needs.
• Oversee onboarding and implementation of the product suite.

Skills

Communication

Problem-Solving

Interpersonal Skills

Education

Bachelor’s or Master’s degree in a scientific, analytical or related discipline

Tools

SaaS platforms

Job description

Customer Success Manager – SaaS

Singapore

Ignite Search Partners is working with an international fast-scaling SaaS business. With strong international expansion across APAC, the business delivers enterprise-grade software solutions that are transforming legal workflows and document review.

They are now looking to hire a Customer Success Manager to join their APAC team in Singapore. You’ll play a pivotal role in managing the full post-sales relationship — from onboarding and implementation to renewal, upsell and customer advocacy — acting as the voice of the customer internally.

Key Responsibilities

• Develop and foster an excellent customer experience across the full product suite
• Manage the transition from pre-sales to post-sales, working closely with Sales and Product teams to deliver the customer’s vision
• Oversee onboarding, implementation, and ongoing customer success engagements
• Build strong customer relationships by aligning product capabilities with business needs
• Establish and execute proactive deployment, transition, and user adoption strategies
• Collaborate with Sales to embed the solution into the customer’s day-to-day operations and expand usage across regions, teams or new use cases
• Serve as the customer’s internal advocate, working cross-functionally with Product, Support and Engineering teams to escalate and resolve issues
• Identify opportunities for growth via upsell/cross-sell and ensure renewal success through user engagement
• Analyse customer usage and engagement data to improve onboarding and drive adoption
• Deliver product demonstrations and support enablement sessions
• Evaluate and enhance onboarding, training, and tutorial content
• Regular domestic and international travel to meet clients and strengthen relationships

Qualifications & Experience

• Bachelor’s or Master’s degree in a scientific, analytical or related discipline
• Highly organised, with the ability to manage multiple accounts and competing priorities
• Strong communication skills, both written and verbal, with an articulate, confident, and professional manner
• A proactive, problem-solving mindset and genuine passion for delivering excellent customer outcomes
• Strong presentation and interpersonal skills; able to engage stakeholders of varying seniority and technical understanding
• Experience working with enterprise software/SaaS platforms is preferred
• Ability to thrive in a fast-paced, client-facing environment with multiple deadlines and evolving product development

Application Process:

Qualified candidates are encouraged to submit their CV along with details of their certifications and key project experience.