Customer Success Manager

Sokin; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading B2B financial services provider in Singapore is seeking a Customer Success Manager. The role involves ensuring seamless onboarding and account servicing for clients, while adhering to compliance regulations. Ideal candidates will possess strong communication skills and familiarity with the fintech sector.

Qualifications

• Familiarity with onboarding and compliance requirements within the Singapore fintech/payments sector is highly desirable.

Responsibilities

• Review new business applications for compliance with Singapore regulations.
• Liaise with internal teams and external stakeholders for information.
• Provide support to new clients and resolve onboarding issues.
• Manage multiple accounts to meet internal SLAs.
• Recommend improvements to streamline the onboarding journey.

Skills

Communication

Organizational Skills

Compliance Knowledge

Independence

Adaptability

Job description

We are seeking a Customer Success Manager based in Singapore to ensure our clients experience best-in-class onboarding and account servicing. You’ll act as a liaison between new business clients and internal teams to facilitate seamless engagement, while ensuring compliance with MAS regulations and internal standards.

About Us

Sokin is a leading B2B financial services provider that enables global payments and receivables for businesses. Our mission: make cross-border transactions cheaper, faster and more transparent – at the best wholesale exchange rate.

We’re a new-age payments solution aiming to empower business trade cross-border with ease, with greater speed, and at reduced cost. Our clients can hold, send, receive and exchange over 75 currencies at a fixed rate through a single access point, as well as benefit from SokinPay’s integrated payment acceptance functionality. With a global infrastructure and industry-leading partners, we are rapidly becoming one of the biggest names in modern remittance.

Sokin has a rapidly increasing client base ranging from sports & entertainment to logistics, travel and more. We have grand plans and are looking to add to our already brilliant team to help us achieve our goals.

Responsibilities

• Review new business applications to ensure completeness before submission for compliance checks, in line with Singapore regulatory requirements (e.g., MAS KYC/AML guidelines).

• Liaise with internal teams (compliance, onboarding, sales) and external stakeholders to gather required information and maintain clear communication.

• Provide prompt and professional support to new clients, addressing inquiries and resolving any onboarding-related issues.

• Prioritise and manage multiple accounts efficiently to meet internal SLAs and client expectations.

• Continuously recommend and support improvements to streamline the onboarding journey.

• Carry out ad-hoc duties as required to support the operations team.

Skills required:

• Excellent written and verbal communication skills in English (additional regional languages like Mandarin or Bahasa Melayu are a plus).

• Ability to work independently while collaborating effectively within a team environment.

• Familiarity with onboarding and compliance requirements within the Singapore fintech/payments sector is highly desirable.

• Strong organisational skills with the ability to manage time and multitask efficiently.

• Flexible and adaptable, with a willingness to work beyond standard office hours when required (e.g., to support global clients).

Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in.

The main responsibilities of this role are outlined above; however, this description is not exhaustive, and the job holder may be required to undertake additional duties from time to time to ensure the smooth running of the department. The role may require some working outside our normal working hours.