Customer Success Manager

BGC GROUP PTE. LTD.; Singapore; On-site; SGD 45,000 - 80,000; Full time

Job summary

A leading company is seeking a Client Success Manager to foster client relationships and ensure successful outcomes with their products. The role involves strategic advisory, onboarding clients, and engaging cross-functional teams to drive customer satisfaction and retention. Candidates should possess strong communication skills and a customer-centric mindset.

Qualifications

• Effective communication skills, both written and verbal.
• Ability to build rapport and professional relationships.
• Experience in interpreting client data for decision making.

Responsibilities

• Manage client relationships and drive satisfaction and retention.
• Facilitate onboarding and proactive client engagement.
• Conduct business reviews and identify growth opportunities.

Skills

Customer-Centric Mindset

Strong Communication Skills

Relationship Builder

Problem Solver

Organized and Detail-Oriented

Data-Driven Decision Making

Tech Savvy

Team Player with Initiative

Job description

Purpose and Objective of the Role

The Client Success Manager (CSM) is responsible for ensuring our clients achieve their desired outcomes while using our products or services. This role is pivotal in driving long-term customer satisfaction, loyalty, and retention. As the primary post-sale contact, you will be the voice of the client within the organization, building strategic relationships and delivering a seamless customer experience that leads to measurable business value.

What Is Expected of You

• Client Relationship Management: Build and nurture strong, trust-based relationships with assigned clients, serving as their go-to resource and strategic advisor.
• Onboarding and Adoption: Guide clients through onboarding, ensuring a smooth implementation and helping them adopt best practices to get the most value from our solution.
• Proactive Engagement: Monitor client health and engagement data to anticipate challenges and proactively offer solutions that improve outcomes and satisfaction.
• Collaboration Across Teams: Work closely with Sales, Product, Support, and Marketing to ensure client needs are understood and addressed, and to identify growth opportunities.
• Business Reviews & Reporting: Conduct regular check-ins and business reviews with clients, sharing performance insights, product updates, and opportunities for optimization.
• Retention & Growth: Drive customer renewals and identify upsell/cross-sell opportunities to contribute to revenue growth and overall account success.
• Client Advocacy: Champion the voice of the customer internally, providing feedback to influence product development and service enhancements.

What It Takes to Be Successful in This Role

• Customer-Centric Mindset: You genuinely care about your clients’ success and are driven by helping them achieve their goals.
• Strong Communication Skills: You are an effective communicator—both written and verbal—and can clearly explain complex ideas to diverse audiences.
• Relationship Builder: You know how to build rapport quickly and foster long-term professional relationships.
• Problem Solver: You approach challenges with curiosity and confidence, offering practical solutions and staying calm under pressure.
• Organized and Detail-Oriented: You manage multiple accounts without dropping the ball, keeping track of client needs, deadlines, and follow-ups.
• Data-Driven Decision Making: You understand how to interpret client data and KPIs to drive engagement and action.
• Tech Savvy: Comfortable using CRM tools, analytics dashboards, and customer success platforms to manage workflows and insights.
• Team Player with Initiative: You thrive in collaborative environments but are also self-motivated and take ownership of your work.

Apply now via MyCareerFuture

Only shortlisted candidates will be contracted.

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Tristan Chew

(Reg No.: R1101623)

BGC Group Pte Ltd

EA 05C3053