Customer Success Manager

Dyna.Ai; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading company in the tech sector is seeking a proactive Customer Success Manager to enhance client satisfaction and ensure successful project delivery. The ideal candidate will have 3-5 years of relevant experience, strong communication skills, and the ability to manage complex client relationships effectively. This role involves coordinating cross-functional teams and optimizing processes to drive client success.

Qualifications

• 3-5 years of experience in Customer Success or Project Management.
• Proven experience managing client-facing projects.
• Familiarity with project management tools and CRM systems.

Responsibilities

• Lead project planning and execution, ensuring delivery excellence.
• Coordinate cross-functional teams to align on deliverables.
• Monitor project status and proactively resolve issues.

Skills

Communication

Interpersonal Skills

Problem Solving

Attention to Detail

Tools

Project Management Tools

CRM Systems

Job description

About the Role

We are looking for a highly organized and proactive Customer Success Manager to drive successful implementation and long-term satisfaction across our client engagements. This role is ideal for someone who thrives on building relationships while keeping multiple workstreams running like clockwork.

The ideal candidate will be both client-facing and internally focused—someone who can set delivery standards, enforce discipline in project execution, and act as a single point of accountability for project operations. You’ll play a pivotal role in ensuring our client partnerships are structured, productive, and built for scale.

Key Responsibilities

Project & Delivery Management

·Set up and lead a regular cadence of status meetings, project reviews, and key milestone check-ins.

·Own end-to-end project planning, including timeline, milestone tracking, and resource allocation.

·Establish standards for delivery excellence, incorporating best practices, templates, and processes tailored to client needs.

·Drive project discipline, ensuring that tasks are followed up on promptly and nothing falls through the cracks.

·Coordinate cross-functional teams (Sales, Solutions, Product, Engineering) to align on deliverables and execution timelines.

·Monitor and report on project status, risks, dependencies, and blockers—proactively resolving issues before they escalate.

Process and Quality Control

·Enforce a stage-gating process to ensure that each stage of project implementation is fully completed and reviewed before moving to the next phase.

·Maintain internal documentation, project trackers, and delivery records to ensure transparency and auditability.

·Continuously optimize internal processes to improve team velocity and client satisfaction.

What We're Looking For

Must-Haves

·3-5 years of experience in Customer Success, Project Management or related roles.

·Proven experience managing client-facing projects with multiple stakeholders and moving parts.

·Strong communication and interpersonal skills; ability to influence across levels.

·High attention to detail, operational rigor, and a proactive problem-solving mindset.

·Familiarity with project management tools and CRM systems.

Bonus Points

·Experience in fast-growing startups, SaaS, AI, or Fintech industries.