Customer Success Manager

Insgeek; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

An innovative insurtech firm in Singapore is seeking a Customer Success Manager to ensure client engagement and maximize platform value. The ideal candidate will have 3-5 years of experience in customer success or insurance, strong communication skills, and a proactive problem-solving mindset. This full-time role offers a competitive salary and the chance to shape the insurtech landscape in Southeast Asia.

Benefits

Dynamic startup environment

Growth potential

Performance-based incentives

Qualifications

• 3–5 years in customer success, account management, or insurtech.
• Familiar with corporate insurance and employee benefits.
• Able to understand SaaS/tech platforms.

Responsibilities

• Manage client relationships effectively.
• Proactively drive adoption of platform features.
• Advise on insurance-related matters.

Skills

Customer success experience

Account management

Insurance knowledge

Tech-savvy

Strong communication skills

Problem-solving

Team player

Job description

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About Us

Insgeek is an Insurtech company transforming the way insurance intermediaries and employers manage employee benefits and corporate insurance. Our platform combines technology, insurance expertise, and customer-focused innovation to deliver fast, fair, and transparent solutions.

We are looking for a Customer Success Manager to join our Singapore team. This role is critical in ensuring our clients and partners are supported, engaged, and maximising value from our platform.

Responsibilities

• Client Relationship Management
• Serve as the primary point of contact for assigned clients and intermediaries.
• Build and maintain strong, long-lasting customer relationships to ensure retention and satisfaction.
• Actively listen to client needs and translate them into platform solutions.

• Customer Success & Growth

• Drive adoption and usage of Insgeek’s platform features across client organizations.
• Monitor client health, proactively addressing issues to ensure success and renewal.
• Conduct regular account reviews and provide insights/reports to clients.
• Identify upselling and cross-selling opportunities, working with the sales team to close.

• Insurance & Technical Knowledge

• Advise clients on insurance-related matters in relation to their employee benefits or corporate insurance usage on the platform.
• Understand platform workflows, data, and integrations to guide clients in leveraging tech solutions effectively.
• Collaborate with product and tech teams by sharing client feedback to improve the platform.

• Operational Excellence

• Ensure timely and accurate support for client queries, claims, and renewals.
• Train HR teams, intermediaries, and users on platform usage.
• Support onboarding of new clients, including data setup and product demonstrations.

Requirements

• Experience: 3–5 years in customer success, account management, insurance broking/agency, or insurtech/HR tech platforms.
• Insurance Knowledge: Familiar with corporate insurance and employee benefits (e.g., medical, group life, GI).
• Tech-Savvy: Able to understand SaaS/tech platforms and explain workflows clearly to clients.
• Strong communication and presentation skills (both written and verbal).
• Proactive problem-solver with a customer-first mindset.
• Team player with the ability to work cross-functionally (sales, product, operations).

What We Offer

• Opportunity to shape how Insurtech impacts intermediaries and employers in Singapore & Southeast Asia.
• Dynamic and fast-paced startup environment with growth potential.
• Competitive salary and performance-based incentives.
• Exposure to both insurance and technology innovation.

Seniority level

• Mid-Senior level

Employment type

• Full-time
• Industries: Insurance

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