Customer Success Manager

Executive Integrity; Singapore; On-site; SGD 50,000 - 80,000; Full time

Job summary

An award-winning SaaS innovator in maritime operations is seeking a Customer Success Manager to ensure clients receive exceptional support. The ideal candidate will have a strong maritime background, SaaS experience, and excellent interpersonal skills, contributing to a high-growth, international team.

Benefits

Performance-based bonus and potential equity options

Dynamic, remote-friendly working culture with flexible hours

Access to international travel and maritime events

Qualifications

• Experience in the Maritime Industry is a MUST.
• SaaS customer success or onboarding experience is vital.
• Strong communication and relationship-building skills.

Responsibilities

• Act as the main point of contact for clients, delivering support.
• Drive product adoption and customer engagement.
• Identify opportunities for account growth.

Skills

Communication

Relationship Building

Customer Satisfaction Focus

Tools

CRM tools

Customer Success Platforms

Job description

Job title: Customer Success Manager

Location: Singapore

Who are we recruiting for?

Our client is a vibrant, award-winning SaaS innovator transforming how the maritime operations, from a highly service-led environment into a software one. As they continue to expand across APAC, they are seeking a determined and qualified Customer Success Manager to ensure clients receive top-tier support and value from their solutions.

What will you be doing?

• Acting as the motivated and assured main point of contact for a portfolio of clients, delivering proactive support and consultation
• Driving product adoption and customer engagement through refreshed and improved onboarding strategies
• Identifying opportunities for account growth and expansion
• Collaborating cross-functionally to ensure client needs are met with creative and inspired solutions
• Gathering client feedback and delivering strategic insight to help shape future product enhancements

Are you the ideal candidate?

• Experience in the Maritime Industry is a MUST - the role requires someone with stong knowledge of Maritime operations
• SaaS customer success or onboarding experience is also vital.
• Strong communication and relationship-building skills
• Familiarity with CRM tools and customer success platforms
• Focused on outcomes and customer satisfaction
• Able to work well independently in a globally distributed team across multiple continents

What's in it for you?

• A chance to work with a unique and high-growth maritime technology scale-up
• Career development within a successful and international team
• Performance-based bonus and potential equity options
• Dynamic, remote-friendly working culture with flexible hours
• Access to international travel and maritime events

Who are we?

Executive Integrity is a global executive search and recruitment consultancy for a more sustainable world with a focus on talent within the Maritime and Renewable Energy sectors. We give a proportion of all our profits to Renewable World, a charity that develops affordable and innovative renewable energy solutions to poverty-stricken communities.