Customer Success Manager

Arbeidsplassen; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

A leading maritime technology company is seeking a Customer Success Manager in Singapore. The role involves fostering client relationships, optimizing user engagement with products, and providing tailored recommendations to ensure customer satisfaction. Ideal candidates will have previous experience in account management and familiarity with the maritime industry.

Qualifications

• Experience in customer success or a similar role is a plus.
• Familiarity with maritime fleet management and performance optimization tools.
• Knowledge of the APAC maritime market is a plus.

Responsibilities

• Serve as the primary point of contact for clients in APAC region.
• Guide customers through onboarding and ensure seamless implementation.
• Conduct regular check-ins and performance reviews with clients.

Skills

Analytical Skills

Interpersonal Skills

Problem-Solving

Education

Bachelor’s degree in Maritime Studies, Engineering, Business Administration

Job description

NAVTOR is a world-leading software development company dedicated to creating innovative solutions tailored for the maritime industry. With a commitment to excellence and a focus on cutting-edge technology, NAVTOR has established itself as a trusted partner serving the global maritime industry. The company boasts a strong market share, which it has achieved through its unwavering dedication to high-quality e-Navigation solutions.

We are seeking a capableCustomer Success Managerto join our team in Singapore to fostering strong relationships with clients, driving user adoption, and helping customers achieve measurable value from our products and services. The successful candidate will be primarily responsible for ensuring the success and satisfaction of customers using NAVTOR's NavFleet and Digital Logbook solutions.

Serve as the primary point of contact for NavFleet and performance-related clients in the APAC region

Build and maintain strong relationships with key stakeholders at all levels

Conduct regular check-ins and performance reviews with clients to ensure satisfaction and goal alignment

Guide customers through onboarding and ensure seamless implementation of NavFleet and Digital Logbooks solutions

Provide training sessions to maximise user engagement and product utilisation both externally and internally

Collaborate with clients to understand their operational challenges and provide tailored recommendations

Act as the voice of the customer, providing feedback to internal teams for product improvement

Work closely with Sales, Product, and Support teams to ensure a unified approach to customer success

Assist in upselling and cross-selling initiatives by identifying opportunities for additional value

Job Summary

NAVTOR is a world-leading software development company dedicated to creating innovative solutions tailored for the maritime industry. With a commitment to excellence and a focus on cutting-edge technology, NAVTOR has established itself as a trusted partner serving the global maritime industry. The company boasts a strong market share, which it has achieved through its unwavering dedication to high-quality e-Navigation solutions.

We are seeking a capableCustomer Success Managerto join our team in Singapore to fostering strong relationships with clients, driving user adoption, and helping customers achieve measurable value from our products and services. The successful candidate will be primarily responsible for ensuring the success and satisfaction of customers using NAVTOR's NavFleet and Digital Logbook solutions.

Core Accountabilities:

Serve as the primary point of contact for NavFleet and performance-related clients in the APAC region

Build and maintain strong relationships with key stakeholders at all levels

Conduct regular check-ins and performance reviews with clients to ensure satisfaction and goal alignment

Guide customers through onboarding and ensure seamless implementation of NavFleet and Digital Logbooks solutions

Provide training sessions to maximise user engagement and product utilisation both externally and internally

Collaborate with clients to understand their operational challenges and provide tailored recommendations

Act as the voice of the customer, providing feedback to internal teams for product improvement

Work closely with Sales, Product, and Support teams to ensure a unified approach to customer success

Assist in upselling and cross-selling initiatives by identifying opportunities for additional value

Role Requirements:

Bachelor’s degree in Maritime Studies, Engineering, Business Administration, or related fields is a plus

Previous experience in customer success, account management, or a similar role, ideally within the maritime or technology industry is a plus

Familiarity with maritime fleet management, performance optimization tools, or similar digital solutions

Strong analytical skills with the ability to interpret complex data and provide actionable insights

Excellent interpersonal and communication skills.

Strong problem-solving ability with a customer-first mindset

Highly organized and proactive, with the ability to manage multiple accounts and priorities

Knowledge of the APAC maritime market is a plus

Willingness to travel occasionally for client meetings, training, and industry events

If you find that you are suitable for the role, please apply with your resume and complete any other relevant information needed. Our HR Team will review and be in contact with you. We regret to inform that only shortlisted candidates will be notified.

NAVTOR is a leading force within maritime technology, providing innovative e-Navigation and performance solutions for the maritime sector. Through the application of cutting-edge digital technology, NAVTOR’s team makes life easier for navigators, while enhancing safety, transparency and efficiency for shipowners, ship managers and operators. In 2012 NAVTOR released the world’s first type approved Pay As You Sail ENC service, and followed in 2014 with the launch of NavStation, the world’s first digital chart table. Headquartered in Egersund, Norway, NAVTOR has grown quickly and established a network of subsidiaries and distributors worldwide, spanning Norway, Sweden, Denmark, Germany, Greece, Poland, Singapore, Japan, the United States, India and the United Kingdom.

Our values are: Dedicated, Accountable, and Bold - We invite you to be a part of a community where our values drive everything we do.