Customer Success Manager

Univers provides the world’s most comprehensive decarbonization system.

We help companies and countries optimize energy systems and reduce carbon emissions with accurate, reliable, and actionable decarbonization data. Our EnOS (Energy and Environment Operating System) platform connects on-the-ground operational technology and in-the-cloud intelligence to deliver real-time energy data and data-driven carbon monitoring, reporting, and abatement.

With 220 million sensors and smart devices connected, 550GW of renewable energy under management, and a community of over 500 customers, we’re helping the world’s leading businesses get the world to net zero—and what comes after it.

For more information, please visit https://univers.com/

Reporting to Account Directors, the Customer Success Manager will manage existing accounts in the public sector. This key role drives improving the delivery team's performance results with strong operations, execution, efficiency, and scale.

The goal is to drive measurable outcomes to increase customer retention, business expansion, adoption, and customer satisfaction within accounts in the public sector. The Customer Success Manager plays a pivotal role in ensuring the company’s growth and reputation by fostering long-term, successful customer relationships. This position requires strategic thinking and operational prowess to drive success within the assigned accounts.

Key Responsibilities:

• Advocate for the Customer by defining key business requirements, understanding, and anticipating Customer’s needs.
• Lead commercial discussions with Customers to drive revenue for the company.
• Identify customer needs and collaborate with internal teams to ensure customer success, focusing on adoption, expansion, and renewals.
• Partner with the Sales organization to drive adoption, growth, and retention in your portfolio.
• Plan and execute product and system implementations (e.g., UAT, SIT, live production, CR/VO) to ensure smooth deployment.
• Work with the wider team to implement solutions, ensuring timely delivery of product development, deployment, and customer onboarding.
• Support business outcomes for Customers by helping them realize value from the product through continuous improvement in product design, delivery practices, and customer satisfaction.
• Manage use case pipeline, account manage, and act as the point of contact for Customer feedback and issues.
• Provide product knowledge to Customers and proactively drive resolution.
• Support expansion plans for existing use cases and promote user adoption.
• Build strong relationships with customers, keeping them engaged and supported, liaising with both technical and business audiences.

Qualifications:

• Degree in Engineering, Business, Marketing, or equivalent qualifications.
• 3 to 5 years of Customer Relationship Management experience.