Customer Success Manager

Borr Drilling; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

Join a leading company in the tech industry as a Customer Success Manager. You will guide clients on product strategies, advocate for their needs, and leverage your strong experience to foster success in a collaborative environment. Proficiency in Thai is essential, making this a unique opportunity to engage with clients in that region. Enjoy a supportive workplace culture with comprehensive benefits.

Benefits

Employee Affinity Groups

Fertility Assistance

Parental Leave

Qualifications

• 5+ years in Customer Success or similar role.
• Proficiency in Thai required.
• Experience with database or cloud technology is a plus.

Responsibilities

• Serve as a strategic advisor for customers' needs.
• Document interactions in internal systems.
• Lead executive business reviews.

Skills

Customer Success

Client Services

Account Management

Collaboration

Problem Solving

Technology Interest

Autonomy

Entrepreneurial Mindset

Proficiency in Thai

Tools

Salesforce

Gainsight

Job description

Job Responsibilities

• 5+ years experience in a Customer Success, Account Management, Client Services, or similar customer-centric role
• Passion for advocating on behalf of customers, acting as an extension of their team within MongoDB
• Interest and aptitude in technology, with a curiosity to learn about MongoDB, databases, and related concepts
• Ability to work autonomously, owning customer portfolios, making decisions, and managing escalations and internal collaborations
• Entrepreneurial mindset, capable of developing new processes to serve customer segments effectively
• Team player with a passion for collaboration, working closely with Sales, Professional Services, and other teams
• Experience with database, cloud, or infrastructure technology is a plus
• Proficiency in Thai is essential for managing relationships with clients and team members in Thailand

Daily Responsibilities

• Serve as a strategic advisor, guiding customers on best practices, technology strategies, and product recommendations
• Gather customer feedback to improve internal products and strategies
• Act as a liaison between customers and product engineering to influence product development
• Resolve critical customer issues, including outages and custom solutions
• Develop account plans to mitigate risks and foster growth
• Lead executive business reviews with C-suite and technical leaders
• Contribute to the development of the Customer Success program and share best practices
• Document interactions in internal systems like Gainsight and Salesforce
• Monitor customer health signals and provide feedback for engagement strategies
• Manage relationships with Sales Leadership and Account Executives, including reporting and training
• Forecast churn and growth metrics for leadership
• Participate in interviewing, onboarding, and training new team members
• Lead enablement sessions and support team growth initiatives

We are committed to a supportive culture, offering benefits like employee affinity groups, fertility assistance, and parental leave. Learn more about working at MongoDB and making a global impact.

MongoDB provides accommodations for individuals with disabilities during the application process. To request assistance, please contact your recruiter.

MongoDB is an equal opportunity employer.