Customer Success Lead - Local Market & Shift Coverage

darling darling pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

darling darling pte. ltd. in Singapore seeks a customer service leader to manage a team delivering effective support while maintaining strong client relationships. You will ensure clear communication across organizational levels and maintain coverage during late hours.

The role emphasizes team leadership, local market familiarity, and flexibility to operate during late shifts, aligning with business growth and stakeholder satisfaction.

Qualifications

• Experience in customer service management, including team leadership and staff management.
• Strong interpersonal and communication skills to engage with diverse audiences at all levels.
• Familiarity with local market and contacts to support customer relations.
• Willingness to work late shifts as required.
• Preference for candidates with local residency.

Responsibilities

• Lead and manage a customer service team to achieve performance targets and deliver quality service
• Develop and maintain strong local contacts to support customer service operations and business growth
• Communicate effectively with internal teams and external stakeholders to resolve issues and enhance customer satisfaction
• Manage staff schedules and resources to ensure coverage during late working hours
• Adapt to evolving business needs by performing additional tasks as assigned

Skills

Team leadership

Staff management

Interpersonal skills

Communication skills

Local market knowledge

Willingness to work late shifts

Job description

darling darling pte. ltd. in Singapore seeks a customer service leader to manage a team delivering effective support while maintaining strong client relationships. You will ensure clear communication across organizational levels and maintain coverage during late hours.

The role emphasizes team leadership, local market familiarity, and flexibility to operate during late shifts, aligning with business growth and stakeholder satisfaction.