Customer Success Lead — Data Center & AI Solutions

Singtel; Singapore; On-site; Confidential; Full time

Benefits offered by this job

Flexible work arrangements

Health and wellness benefits

Training and development programs

Internal mobility opportunities

Job summary

Nxera is seeking a Customer Success Manager to be the primary interface between data centre operations and customers in Singapore. You will ensure exceptional service delivery, manage relationships, and address service-related concerns proactively.

Ideal candidates have 5+ years in customer-facing roles within DC/IT service contexts, strong ITSM knowledge, and excellent communication. The role emphasizes SLA adherence, onboarding, reporting, and collaborative problem resolution.

Qualifications

• Bachelor’s degree in engineering, IT, business, or related field.
• 5+ years in a customer-facing role within data centre, colocation, or IT service provider.
• Strong understanding of data centre infrastructure, power and cooling, and ITIL/ISO 27001 standards.
• Excellent customer service and relationship management skills.
• Ability to handle escalations professionally and work under pressure.

Responsibilities

• Act as main contact for customers regarding data centre services, inquiries and escalations.
• Conduct regular service reviews to understand needs and improve delivery.
• Coordinate with operations, engineering and facilities to address requests promptly.
• Provide updates on maintenance, incidents and operational changes to customers.
• Support incident resolution and follow-ups with stakeholders.

Skills

5+ years in customer-facing role

Data centre knowledge

IT service management

Excellent communication

Escalation handling

Education

Bachelor’s Degree in Engineering, IT, or Business

Tools

DCIM tools

Job description

Nxera is seeking a Customer Success Manager to be the primary interface between data centre operations and customers in Singapore. You will ensure exceptional service delivery, manage relationships, and address service-related concerns proactively.

Ideal candidates have 5+ years in customer-facing roles within DC/IT service contexts, strong ITSM knowledge, and excellent communication. The role emphasizes SLA adherence, onboarding, reporting, and collaborative problem resolution.