Customer Success Executive

HR EASILY PTE. LTD.; Singapore; On-site; SGD 30,000 - 60,000; Full time

Job summary

An innovative HR Tech company is seeking a Customer Success Executive to enhance client experiences through effective onboarding, support, and strategic guidance. Ideal candidates will have a NITEC in Business Administration or IT, and at least one year of customer service experience. This fast-paced role requires strong communication skills and the ability to adapt quickly, with opportunities for career growth in a collaborative environment.

Benefits

Competitive salary

Collaborative team environment

Opportunities for career growth

Training & Development programs

Qualifications

• Must have at least 1 year of experience in customer service or client-facing roles.
• Strong verbal and written communication skills in English.
• Technologically proficient, comfortable with SaaS tools and ticketing systems.

Responsibilities

• Assist in gathering requirements from clients.
• Work on client onboarding and implementation.
• Address HRMS related questions and triage issues.

Skills

Customer service

Communication

Problem-solving

Education

NITEC in Business Administration or IT

Job description

Customer Success Executive

Location: Singapore

About HR Easily

At HR Easily, we empower businesses through innovative HR technology. As a leading HR Tech company in Asia intent on delivering the best-in-class HR platform, our cloud-based Human Resources Management System (HRMS) empowers businesses to optimise HR processes, enhance employee experiences, and drive strategic outcomes. We are a fast-paced, growth-oriented company committed to delivering exceptional value to our clients.

We welcome like-minded talents who are passionate, driven by innovation and dedicated to excellence in simplifying and enhancing human resource management across the globe to join us.

Role Overview

As a Customer Success Executive at HReasily, you will be instrumental in delivering a comprehensive client experience to our esteemed clients and partners throughout the customer lifecycle, encompassing pre-sales, onboarding, implementation, and ongoing support. If you are passionate about HR technology, adept at cultivating robust client relationships, and dedicated to fostering their success, we want to hear from you!

What You’ll Be Doing

• Pre-Sales Support: Assist in gathering requirements from potential clients and partners to understand their complicated HR needs.
• Client Onboarding & Implementation: Work together with the Customer Success team in onboarding new partners and clients, including data migration and system setup for HR-related information
• Client Support & Triage: Address common HRMS (Human Resource Management System) related questions and feature inquiries from clients, triaging issues and escalating critical matters to the Manager, Partner Success & Product Solutions.
• Internal Process Management: Utilize internal tools like Jira to effectively create and manage issue tickets
• Local Subject Matter Expert: Provide assistance and advice to our support team who are located overseas for Singapore related HR compliance matters

What We're Looking For:

Must Have:

• NITEC in Business Administration, IT & Business Information Systems or related field (or equivalent work experience).
• At least 1 year of experience in customer service, support, or client-facing roles
• Demonstrate strong verbal and written communication skills in English.
• Exhibit empathy, patience, and a solution-oriented approach, coupled with a proactive attitude.
• Be technologically proficient, comfortable with SaaS tools, ticketing systems, and basic troubleshooting.
• Capable of independent work and adapting to a fast-paced environment.
• Pleasant and cheerful disposition.
• Strong customer focused attitude and mindset
• Excellent interpersonal and communication skills

Nice to Have

• Demonstrated knowledge of HR/payroll operations in Southeast Asia
• Experience within the SaaS, HR, or payroll industries
• Experience in data entry or data management.
• Proven ability to contribute to process improvement and automation initiatives
• Fluent in Chinese (spoken and written) to support our Chinese-speaking clients

What We Offer

• Competitive salary
• A collaborative and mission-driven team
• Opportunities for career growth in Customer Experience, Customer Success, and Product
• Training & Development; Mentorship

Ready to play a vital role in our rapid expansion and empower businesses across the region with innovative HR solutions? Apply now and help us revolutionize HR management!