Customer Success Executive

HORIZONLINE PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading E-commerce company in Singapore is seeking a customer-focused individual to enhance client relationships and maximize sales opportunities. The ideal candidate is independent, self-motivated, and possesses experience in E-commerce or retail. Fluency in English and Chinese is essential for collaboration with teams in China. Training will be provided, along with supplemental commission and performance bonuses.

Benefits

Commission pay

Performance bonus

Qualifications

• Independent and self-motivated individual required.
• Positive attitude to adapt to a dynamic environment needed.
• Experience in E-commerce and online retail is advantageous.
• Prior sales experience preferred.
• Fluent in English and Chinese for collaboration with team.

Responsibilities

• Welcome and attend to customers, providing excellent service.
• Develop and maintain client relationships.
• Maximize sales opportunities to achieve targets.
• Maintain showroom and product layout.
• Handle customer support and liaise with Sale Managers.

Skills

Customer service

Sales

Adaptability

Team collaboration

Job description

Job Description

• Welcome and attend to customers, providing an excellent one-stop experience at all times.
• Maintain and develop client relationships
• Be proactively engaged in maximizing sales opportunities in order to achieve individual sales targets and KPIs.
• Maintain the showroom and product layoff.
• Handle customer support and liaise with Sale Managers.
• Training will be provided.

Job Requirements

• Independent and self-motivated individual.
• Having a positive attitude to adapt to the dynamic environment.
• Experience in E-commerce and online retail would be an advantage.
• Prior sales experience would be an advantage.
• Must be fluent in English and Chines as need to work together with team in China.

Supplemental Pay:

• Commission pay
• Performance bonus