Customer Success Executive

H-CONSULTANCY & SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading consultancy firm in Singapore is seeking a candidate for customer journey management and project support roles. The position requires effective communication and project management skills. The ideal candidate holds a diploma in relevant fields and may have no prior experience. Benefits include a starting salary of $2,800, along with transportation reimbursement and training opportunities. This role offers a good career progression.

Benefits

Transportation reimbursement

Training provided

Good career progression

Qualifications

• Diploma or higher in relevant fields.
• Suitable skills set are a plus.
• Open to candidates with no experience.

Responsibilities

• Provide smooth customer journey through project management.
• Prepare checklists and maintain S.O.P.
• Conduct pre-sales site visits and solution consultations.

Skills

Effective communication

Project management

Customer service

Education

Diploma in Computer Science/Information Technology or equivalent

Job description

Roles & Responsibilities

Primary Information & Benefits:

• Basic Salary: Starting from $2,800
• Transportation and Mobile Phone Reimbursement
• Working Hours: Monday – Friday (10am – 7pm)
• Location: Tai Seng
• Training will be provided
• Good Career Progression

Responsibilities:

• Work closely with sales team and support team to provide a smooth customer journey through project management and scheduling
• Prepare and maintain checklists, forms as part of company’s standard operating procedure (S.O.P)
• Able to communicate effectively with customers, helping to evaluate customers’ future needs and recommend best practices
• Other scope for Customer Success Team includes pre-sales site visits and solution consultation and regular visits to our customers
• Assist for on-site equipment setup for POS System and backup for support team

Requirements:

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Computer Science/Information Technology, Hospitality/Tourism/Hotel Management or equivalent
• Candidates who possess relevant qualifications, employment background and suitable skills sets will be a plus
• Candidates with no experience may also apply, and will be considered on individual merits