Customer Success Executive

At Markono Group Pte Ltd, we believe in making knowledge available to everyone.

For centuries, the written word has had the profound ability to impart knowledge, spur imagination and fuel dreams. As the demand for knowledge, information, and entertainment soars, our story is about leaving positive imprints on the world by shaping the future of reading; inspiring and empowering the world’s readers.

Our team of printing and supply chain experts share our commitment to creating unbridled access to global knowledge, and are equally determined to create solutions that make high-quality books accessible. With unwavering commitment to innovation, we open doors to a universe of imagination.

We keep you reading.

Job Title: Customer Success Executive

Responsibilities:

1. Provide the best support and communication for our customers via email; respond to questions, concerns, and feedback in a positive, concise, and empathetic manner, escalating internally when appropriate.
2. Track progress of customers’ orders by coordinating with internal stakeholders (Sales, Production, Distribution etc) and ensure orders are fulfilled in a timely manner.
3. Collaborate with the Sales team to manage deals, renewals, and expansions.
4. Communicate clearly with internal teams regarding customer success requirements, and be an avenue for closed-loop product feedback.
5. Proactively reach out to customers to increase engagement and relationship expansion.

Requirements:

1. 1-2 years of relevant experience preferred but fresh grads are encouraged to apply.
2. Diploma in Business Administration, Communications, or a related field is preferred.
3. Prior experience in customer success or account management will be highly advantageous.
4. Excellent verbal and written communication skills, enabling effective interaction with customers.
5. Proven ability as a problem-solver, demonstrating ownership and initiative in resolving issues.
6. Passionate about exceeding expectations and consistently delighting customers with exceptional service.

Markono is committed to fostering and cultivating a diverse and inclusive workplace. We believe that a diverse workforce is needed to drive innovation, grow, and succeed in today’s corporate climate. We recruit and select employees on the basis of merit (such as skills, experience or ability to perform the job), regardless of nationality, age, gender, marital status, pregnancy status, caregiving responsibilities, race, religion, language, disability and mental health conditions. Join us and thrive!