Customer Success Engineer, Data Centre #catalystWSP

Customer Success Engineer, Data Centre - #catalystWSP

Singtel x Singapore Institute of Technology have embarked on a Work-Study Programme (WSP) launched in Feb 2023. The WSP is called “The Catalyst Programme” which is a structured on-the-job (OJT) development WSP that allows Polytechnic Diploma holders to secure a full-time position with Singtel while pursuing a university honours degree in BEng Infrastructure and Systems Engineering. This programme is open to Singtel’s internal employees as well as external polytechnic diploma holders preferably from the Engineering domain. Candidates will be offered a specific role as the one shared below. Are you ready for this challenge?

Make an Impact by

1. Assist customers with onboarding and initial setup of data centre solutions.
2. Support customers by answering basic questions and troubleshooting common issues.
3. Collaborate with senior engineers to resolve technical problems.
4. Document customer interactions and report recurring issues to help improve our products.
5. Participate in training sessions to build your knowledge of data centre technologies.

Skills for Success

1. A diploma in Mechanical / Electrical Engineering / Building Services.
2. Ability to work effectively with customers and internal team.

Rewards that Go Beyond

1. Full suite of health and wellness benefits
2. Ongoing training and development programs