Customer Success Engineer, Data Centre #catalystWSP

Singtel Group; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

A leading technology company is seeking a Customer Success Engineer to join their Data Centre team. This role involves working closely with clients to understand their unique needs, ensuring their satisfaction, and providing support during and after the implementation of tailored solutions. Ideal candidates will possess a diploma in relevant engineering fields and demonstrate strong problem-solving and customer engagement skills. Enjoy a range of benefits and opportunities for career growth within a dynamic environment.

Benefits

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Qualifications

• Diploma holders in Engineering disciplines.
• Ability to work under pressure and meet tight deadlines.
• Effective teamwork skills in customer-facing roles.

Responsibilities

• Manage customer requirements and guide through data centre solutions.
• Support the customer success manager in SLA meetings and audits.
• Collaborate with internal teams for solution design and implementation.

Skills

Customer collaboration

Multi-tasking

Problem-solving

Education

Diploma in Mechanical Engineering

Diploma in Electrical Engineering

Diploma in Building Services

Job description

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Customer Success Engineer, Data Centre #catalystWSP

Singtel and Singapore Institute of Technology have launched the "The Catalyst Programme" in Feb 2023. This structured on-the-job Work-Study Programme (WSP) enables Polytechnic Diploma holders to secure a full-time position with Singtel while pursuing a university honours degree in BEng Infrastructure and Systems Engineering. The programme is open to both internal employees and external polytechnic diploma holders, preferably from the Engineering domain. Candidates will be offered a specific role as detailed below. Are you ready for this challenge?

Make an Impact by

• Working closely with the customer success manager to manage existing and potential customer requirements. Preparing for and supporting client SLA meetings to ensure customer satisfaction.
• Engaging with clients to understand their business needs and challenges.
• Participating in customer meetings, presentations, and workshops to gather requirements for data centre solutions.
• Collaborating with operations and sales teams to design customized data centre solutions considering scalability, performance, security, and cost-effectiveness.
• Providing ongoing support post-sale to ensure successful implementation and integration of solutions, addressing technical issues and facilitating communication between clients and internal teams.
• Participating in customer audits.
• Coordinating with maintenance teams and clients for major building maintenance.
• Supporting the preparation of monthly reports by coordinating with the DC Operations team.

Skills for Success

• A diploma in Mechanical, Electrical Engineering, or Building Services.
• Ability to work effectively with customers and internal teams.
• Ability to multi-task, work under pressure, and meet tight deadlines.

Rewards that Go Beyond

• Full suite of health and wellness benefits.
• Ongoing training and development programs.
• Internal mobility opportunities.

Your Career Growth Starts Here. Apply Now!