Customer Success Director

TLT Concepts; Singapore; Hybrid; SGD 120,000 - 150,000; Full time

Job summary

A leading customer success firm in Singapore is seeking a Customer Success Director to lead initiatives focused on customer engagement and satisfaction. The ideal candidate has 8-12 years of experience, with robust leadership skills and a proven track record in managing client relationships. This role offers competitive salary, flexible work arrangements, and opportunities for professional development.

Benefits

Competitive salary

Performance-based bonuses

Professional development opportunities

Flexible working arrangements

Qualifications

• 8-12 years of experience in customer success, account management, or client services.
• At least 3 years in a leadership role.
• Proven track record of managing high-value client relationships.

Responsibilities

• Lead and mentor the customer success team to deliver exceptional client experiences.
• Develop and execute strategies to improve customer retention and satisfaction.
• Build strong relationships with key accounts.

Skills

Leadership skills

Communication skills

Data analysis

Stakeholder management

Client relationship management

Education

Bachelor's or Master's degree in Business, Marketing, or related field

Job description

Overview

We are seeking a strategic and customer-focused Customer Success Director to lead our customer success initiatives in Singapore. In this role, you will drive customer engagement, retention, and satisfaction while building strong relationships with key clients.

Responsibilities

• Lead and mentor the customer success team to deliver exceptional client experiences
• Develop and execute strategies to improve customer retention, loyalty, and satisfaction
• Build strong relationships with key accounts and act as a trusted advisor
• Collaborate with sales, product, and marketing teams to ensure alignment on customer needs
• Monitor customer health metrics, identify risks, and implement proactive measures
• Develop programs and processes to enhance customer onboarding, adoption, and success
• Drive customer feedback initiatives to inform product and service improvements
• Prepare reports and present insights to senior management and stakeholders
• Foster a customer-centric culture within the organization

Qualifications

• Bachelor\'s or Master\'s degree in Business, Marketing, or related field
• 812 years of experience in customer success, account management, or client services, with at least 3 years in a leadership role
• Proven track record of managing high-value client relationships and driving customer success
• Strong leadership, communication, and stakeholder management skills
• Data-driven mindset with the ability to analyze customer metrics and derive actionable insights
• Ability to work collaboratively across cross-functional teams
• Fluency in English; additional languages are a plus

What We Offer

• Competitive salary and performance-based bonuses
• Flexible on-site or hybrid working arrangements
• Opportunity to lead customer success initiatives with strategic impact
• Professional development and career growth opportunities
• Collaborative and client-focused work environment

How to Apply

• Submit your resume and a brief cover letter highlighting your customer success leadership experience via [Job Portal / LinkedIn Apply].