Customer Success

MOMENTUM Z PTE. LTD.; Singapore; Hybrid; SGD 45,000 - 65,000; Full time

Job summary

A cybersecurity consultancy in Singapore is looking for a Customer Success Executive to facilitate client onboarding and ensure continuous support throughout their certification journey. The ideal candidate will possess excellent communication skills, a detail-oriented approach, and a strong problem-solving ability. This role offers opportunities for growth and a flexible hybrid work setup.

Benefits

Flexible hybrid work setup

Opportunities for growth

Learning budget

Qualifications

• 2–5 years in client-facing roles.
• Experience in cybersecurity or compliance is a plus.
• Speaks Mandarin or other local languages.

Responsibilities

• Onboard new clients with orientation plan.
• Coordinate kickoff calls and ensure documentation.
• Monitor client milestone progress and escalate issues.
• Assist clients in understanding cybersecurity processes.
• Maintain high levels of client satisfaction and engagement.

Skills

Client-facing skills

Communication skills

Problem-solving ability

Detail-oriented

Organizational skills

Empathetic mindset

Tools

CRM tools

Job description

About Momentum Z

Momentum Z is a cybersecurity, data protection, and compliance consultancy dedicated to helping SMEs and enterprises meet regulatory standards and build digital resilience. We specialize in frameworks such as CSA’s Cyber Essentials & Trustmark, IMDA’s DPTM/DPE, ISO27001, and more.

Role Summary

We are seeking a proactive and empathetic Customer Success Executive to drive smooth client onboarding, manage training, and provide continuous support. You will be the primary touchpoint for clients post-sale, ensuring they are guided, informed, and supported through their certification or cybersecurity journey.

Key Responsibilities

1. Client Onboarding

• Welcome and onboard new clients with a structured orientation plan
• Coordinate kickoff calls with consultants and client stakeholders
• Ensure all required documentation is collected and shared for project commencement

2. Project Support & Coordination

• Monitor progress of each client milestone (audit prep, policy review, etc.)
• Provide weekly status updates and reminders to both internal and client teams
• Escalate issues or blockers to project leads or management

3. Client Enablement

• Assist clients in understanding cybersecurity frameworks and processes
• Schedule and conduct user training, awareness sessions, or demo walkthroughs
• Share educational resources and FAQs to improve client literacy

4. Relationship Management

• Maintain high levels of client satisfaction and engagement throughout the journey
• Serve as the voice of the client in internal discussions
• Gather feedback for continual service improvement

5. Documentation & Reporting

• Maintain accurate CRM records and track client journey stages
• Support documentation for grants or compliance evidence (as needed)
• Prepare internal reports on onboarding metrics and client health

Bonus Skills / Experience

• 2–5 years in client-facing roles
• Exposure to cybersecurity or compliance
• Excellent communication skills
• Knowledge of CSA/IMDA/ISO frameworks
• Detail-oriented, organized
• Familiarity with grant processes (EDG, NCSS)
• Empathetic, people-first mindset
• Speaks Mandarin or other local languages
• Strong problem-solving ability
• Experience with CRM tools would be helpful

What You Get

• Be part of a high-impact cybersecurity company improving SME resilience
• Opportunities for growth into Customer Success Manager or Delivery Lead roles
• Flexible hybrid work setup and a collaborative team culture
• Learning budget to grow your cybersecurity and compliance knowledge