Customer Solutions Representative

Elitez Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading company in Singapore seeks a Customer Service Manager to oversee daily operations and lead a dedicated team. The ideal candidate will ensure efficiency, handle emergencies, and foster a positive environment while managing tasks in a dynamic setting. This role demands strong problem-solving skills and significant experience.

Benefits

5 days work week

5 min walk from MRT

Comprehensive Employee Benefits

Qualifications

• Minimum 5 years of relevant working experience.
• Capable of managing multiple tasks in a fast-paced environment.
• Independent and proactive.

Responsibilities

• Coordinate daily operations of customer service business.
• Supervise the customer service team's task allocation and training.
• Handle unexpected incidents faced by the customer service team.

Skills

Problem Solving

Team Management

Communication

Education

Diploma in any field

Job description

Job Summary

• 5 days work week

• 5 min walk from MRT

• Comprehensive Employee Benefits

Roles & Responsibilities

• Coordinate daily operations of customer service business

• Supervise the customer service team's task allocation, agent training, and KPI completion

• Handle unexpected or emergency incidents faced by the customer service team

• Coordinate communication and collaboration with other departments to ensure high-quality and efficient customer service

• Monitor the psychological well being of customer service team members, provide timely counseling and positive guidance, and identify and nurture talent within the team.

Requirement

• Candidate must possess at least a Diploma in any field.

• Minimum 5 years of relevant working experience.

• Capable of managing multiple tasks in a fast-paced environment.

• Independent and proactive with good problem solving skills.

How to apply:

By submitting any application or resume to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only shortlisted candidates will be notified.

EA Licence No: 16C8004 (Elitez Pte Ltd)
EA Personnel Name: Ang Kah Leong
EA Personnel No: R1986620