Customer Solutions Executive, Air Freight

RHENUS LOGISTICS PTE. LTD.; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A logistics company in Singapore is seeking a professional to coordinate air freight operations, ensuring compliance with customs policies and meeting operational KPIs. Ideal candidates should have extensive knowledge in freight services and customs, strong data analysis skills, and a customer service mindset. Experience in life sciences or pharmaceuticals is a plus.

Qualifications

• Extensive knowledge of local and international freight services and customs policies.
• Experience or training in Good Distribution Practice (GDP), and experience in life sciences, healthcare, or pharmaceuticals are an advantage.
• High level of data analysis skills and a customer service mindset.

Responsibilities

• Coordinate and organize air freight operations within the Rhenus Logistics office.
• Ensure proper setting of milestones in the TMS.
• Strictly meet timelines for documentation and manifest declaration.
• Monitor the process of shipments in terms of ETA/ETD.

Skills

Knowledge of freight services

Data analysis skills

Customer service mindset

Knowledge in Pricing and Procurement

Professional working attitude

Job description

Responsibilities

• Coordination and organization for air freight operations within Rhenus Logistics office in Singapore.
• Assisting customers with requirements in terms of booking shipments with airline

Airline Coordination / Local vendors coordination

• Identify the proper booking channels for booking shipments with Airlines
• To closely coordinate with the customer regarding any special requests from the customer
• To contact the Airline for booking shipments and making sure all customers’ requirements are met
• To ensure proper setting of milestones in the TMS
• To coordinate with Customers/ Sales in case of any delays
• Closely coordinate with local procurement team for any pricing issues
• To coordinate with local vendors in case of any irregularities or any issues being escalated to them

KPIs adherence in Operational System

• Constant monitoring while ensuring the proper setting of milestones/ status code under 100% Data Quality
• Meeting of timeframe KPIs for adding new contacts in operational system
• Ability to monitor the process of shipments in terms of ETA/ ETD
• Document creation in operational system, such as Accounts Receivable and Accounts Payable
• ‘In time’ job closing in operational system
• To make sure cost and sales accruals are entered while creating the job in the TMS
• Data entry in TMS ( Flight details, ETA,ETD, milestones, etc)
• To send EDI and Pre-Alerts on time to the destination.

Documentation Management

• Strict meeting of timeframe for manifest declaration according to different countries (USA, Canada, Japan)
• Avoiding of postponed shipments due to lack of documents
• Meeting of timeframe KPIs for documentation collection, completion, and submission
• Monitor payment to the Creditors and late payment received from Debtors without notification and clear
• reasons from Accounting Dept. Check and evaluate invoices in terms of correctness.
• Preparation of documentation and necessary paperwork for customs brokerage (e.g. packing list, commercial
• invoice, etc.)

Knowledge, Skills and Attributes

• Extensive knowledge of local and international freight services and customs policies
• Knowledge in Pricing and Procurement related topics
• Familiar with industry standard programs and able to operate standard systems relevant to the position
• High level of data analysis skills, customer service mindset
• Professional working attitude
• Highly motivated to learn new processes, receive feedback and work independently
• Minimal supervision to complete tasks
• Highly trainable and approachable
• Experience or training in Good Distribution Practice (GDP), and experience in life sciences, healthcare, or pharmaceuticals are an advantage.