Customer Solutions Architect - Data & APIs

Dow Jones & Company, Inc.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Benefits offered by this job

Education Benefits

Paid Time Off

Career Growth Programs

Access to Dow Jones Products

Employee Well-being Support

Job summary

Dow Jones Risk is a global provider of risk data, technology solutions, due diligence and managed services. Dow Jones Customer Solutions Engineers work directly with customers and partners to leverage our data product suite, providing support to both technical and business users and guiding integration of our products.

This role focuses on translating customer requirements into technical solutions using Dow Jones data, delivering pre-sales support, and guiding deployments with a strong emphasis

Qualifications

• 5+ years of experience designing solutions architectures for customers.
• Experience with GCP, BigQuery, SQL, Python and NodeJS.
• Customer-facing engineering experience.
• Strong communication with business and technical audiences.
• Experience delivering technical product demonstrations that include APIs.
• Ability to respond to functional and technical questions.
• Business acumen and strategic problem-solving.
• Degree in Computer Science or related field.
• Proficiency in English and Japanese.

Responsibilities

• Understand customer requirements and design technical solutions using Dow Jones data and services.
• Provide technical pre-sales support and implementation guidance with Sales Specialists.
• Engage with customers' engineering teams or third-party integrators during sales cycles.
• Guide customers in integrating Dow Jones data and services and building proofs of concept.
• Share best practices and designs for development and approvals processes.
• Provide feedback to Product and Technology teams on trends and requirements.
• Contribute to team best practices and processes.
• Stay informed about emerging technologies relevant to the role.

Skills

Communication skills

English

Japanese

Problem solving

Customer-facing experience

Strategic thinking

Leadership

Education

Degree in Computer Science or relevant experience

Tools

Google Cloud Platform (GCP)

BigQuery

SQL

Python

NodeJS

APIs

Job description

Dow Jones Risk is a global provider of risk data, technology solutions, due diligence and managed services. Dow Jones Customer Solutions Engineers work directly with customers and partners to leverage our data product suite, providing support to both technical and business users and guiding integration of our products.

This role focuses on translating customer requirements into technical solutions using Dow Jones data, delivering pre-sales support, and guiding deployments with a strong emphasis